Overview
A customer entering the debt collections process is never a good thing for a business – it is expensive to chase payment, and, if unsuccessful, a significant loss can be made too (in the US, the average price paid by the debt buyer is 4 cents per dollar of the debt face value). This paper explores the issue of customer debt and how the latest advancements in customer service technology can be applied to reduce the cost of collections, increase repayments, and prevent customers entering the collections process in the first place.