What is a Proxy Server?

A proxy server is software or a device that acts as a gateway between a user and the internet. It facilitates requests from client computers to access external resources, such as web pages. In their role of acting as a gateway to the internet, proxy servers evaluate requests, perform caching services, handle the network tasks, and return the requested information to the initiating computer.

Organizations often set up proxy servers for security reasons, since they can act as firewalls and provide an additional layer of security against hackers. They can also set controls on the proxy server to prevent employees from accessing certain types of websites. Individuals can use proxy servers when accessing the internet for personal use, masking their IP address and making it easier to anonymously use the internet.

How NICE is Redefining Customer Experience

NICE offers the industry’s only unified AI platform for customer service automation. CXone Mpower revolutionizes how organizations automate customer service from start to finish—with channels, data, end-to-end workflows, and enterprise knowledge converging to improve customer experience at scale. With domain specific AI trained on the industry’s largest CX dataset, an open framework with endless integration possibilities, and a complete suite of advanced AI applications, CXone Mpower is one platform built for organizations of all sizes to deliver seamless customer service experiences, boost operational efficiency, and drive better outcomes.

Back to Glossary

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.