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In part one of this series, we explored reasons to record your calls. This included quality management and various industry regulation. In part two of this series will explore reasons not to record your calls, specifically state laws regarding two-party notification. We will also discuss ways to keep your recorder compliant. State Recording Laws Recent political activity has created...

If there are reasons you should not record your calls, why is everyone doing it? The answer is easy. There are many good reasons to record your calls. For some it’s not a matter of choice – industry regulations mandate that they record some or all of their customer transactions. For other companies call recording and desktop screen...

NICE CXone’s education services, which is part of our professional services organization, is offering 25% off their instructor led education packages if booked by March 31, 2012. Need help with Studio scripting? Want additional training on reporting or do you have other training needs? Select from webinar sessions, live instructor-led training at our Salt Lake headquarters, or have...

OK…I admit it…I’m sort of a type A personality. In fact, it’s true of most of the great Marketeers I know. We tend to be high-powered types who live on adrenaline and deadlines. From the outside, Marketing seems like a glamour job but, for those of us on the inside, we know its elbow grease and a...

With technology rapidly evolving and changing, the development and creation of new applications have increased productivity and efficiency in both our personal lives and on the commercial level. Recently, communication aids have evolved from talking calculators to up-to-date three-dimensional audiovisual products. In fact; the inclusion of technology today has become even more significant. For example; the development...

We’ve all been there, those waning moments before a presentation or a meeting where you have to cram, create, or calculate some last minute bits of information. The following is my recollection of one such situation that provided me with an “aha” or “light-bulb” moment that gave me complete satisfaction from my job. A job in which...

SaaS (Software-as-a-Service) or "on-demand software" is becoming a fast growing, common software delivery model that provides tools that can reduce time-to-market and cost of converting a traditional on-premise software product, making implementation easier and more cost effective. SaaS delivery and its associated data are hosted centrally (typically in the "cloud" (internet)) and allow users to access it...