Blog

Your mission, should you decide to accept it, is to streamline the agent desktop by integrating all aspects of the call center into a single interface, allowing the agent to focus on the customer, and give the customer a better overall experience. As always, should you or any of your IT force fail, the boss will disavow...

As many of you may have seen, the Federal Communication Commission (FCC) recently announced that it has formally adopted a proposed change to the Telephone Consumer Protection Act (TCPA) regarding the use of autodialers (also known as robocalls) and pre-recorded messages in calls made to cell phones. The good news, is that NICE CXone has the technical capabilities...

They say you never get a second chance to make a first impression, and I find that it’s often the little things that make a first impression really memorable. We have a proven methodology for the implementation process with new customers, and it’s my good fortune to be a part of that process and see the small...

In February 2012, the White House issued A Framework for Protecting Privacy and Promoting Innovation in the Global Digital Economy. This document appears to represent an effort on the part of the United States to catch up to the rest of the world as it relates to privacy matters. As a comparison, Europe has a stricter set...

We can't ever say enough how much we love our customers and love bringing new customers into our family. So, I'd like to make a big welcome to Intermedix and the contact center team, who spread some NICE CXone love on the day of their Go Live!...

Henry Ford once said that "nothing is particularly hard if you divide it into small jobs." A few months ago, Tim Harris outlined an aggressive plan to improve & expand the NICE CXone ecosystem and broke it down into three initial components: Developer Community New API / API management tools Marketplace Since then, our inCloud team has been working hard to make...

I had the opportunity a few months ago to spend a week in Munich, Germany working with one of our premier partners who will sell and support the NICE CXone suite of products throughout EMEA. It was fascinating to see a couple of things that were new to them that seemed commonplace to me, having been in this cloud...