If you’re a customer experience professional you will know that CX isn’t something confined to the contact center or store front anymore. Today every part of the business effects CX.
Take for example regulatory compliance.
In the quest to comply with regulations, companies often concentrate on keeping to legalities, without consideration on its effect on customer experience.
How can organizations balance company initiatives, from keeping revenue down to increasing sales, all while constantly ensuring excellent customer experience?
We’ve created the CX Challenge to identify some common scenarios you may face when trying to achieve CX excellence across the organization, and help you identify how to solve them.
Take the challenge now to see how you can ensure exceptional CX while engaging employees, keeping to regulations, reducing the bottom line and increasing sales.