Transcription Hub

CXone Transcription Hub enables fast and easy, low-code integration of transcription solutions with the CXone platform. For Speech-to-Text (STT), you can choose Contonious Stream or Turn by turn transcription, based on to the use case for the integration. Continuous stream Speech-to-text is often used with agent assist applications. Turn by Turn is ideal when a conversation needs to be broken up into segments based on each party's turns in the conversation, so is great for use with virtual agents. CXone Transcription Hub turns integration with both TTS and STT from a complex project into a visual, low-code activity.