Omnichannel Agent Desktop

The CXone Agent (CXA) applications offer an all-in-one native agent desktop tool. CXone Omnichannel Agent Desktop offerings include integrated or embedded versions that offer the same functionality and integrate seamlessly into CRM apps such as Salesforce, Microsoft Dynamics, Zendesk and others plus Microsoft Teams. With simplified implementation, CXone Agent offerings come with pre-built integrations that empower agents to deliver faster, more personalized customer service and improved agent experiences.