Avatars have been around for a while in the context of video games and virtual reality, but they have a place in the contact center too. Avatars are a fun and important element of gamification.
Using avatars as part of your gamification program lets agents create a graphical representation of themselves and their persona. Using performance management software, contact center agents can customize their avatars to reflect their personality, with the ability to purchase additional items - such as hairstyles, clothing, accessories, and even pets - using their gamification earnings. Avatars allow agents to express themselves and create a social-working environment.
How NICE is Redefining Customer Experience
NICE CXone is the industry’s only interaction-centric platform where channels, data, applications, and knowledge converge to improve customer experience at scale.
It is the leading, most complete and unified CX Platform on the market, used by thousands of organizations of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help you holistically run your call (or contact) center operations.
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