NiCE CXone Expert knowledge management improves customer satisfaction

Most businesses manage customer service interactions beginning with agent-assisted channels like voice, but when people need help, their first step isn’t typically an agent. Your customers, patients, and constituents prefer to resolve their issues on their own before reaching out for help. How do you help customers if you’re unaware they need help? Knowledge base software helps you proactively support the invisible masses before they reach out to you. Watch now to learn more about how NiCE CXone Expert knowledge management can help satisfy customers and improve your customer loyalty.