Case Study
Case Study
NiCE Feedback Management amplifies the Voice of the Customer for Miracle-Ear
Increasing repeat purchases is an important way to grow revenue. Miracle-Ear is a leader in hearing aids. Their leaders and franchisees knew that they needed new ways to understand customers throughout their journeys. By deploying an advanced technology platform and insight program, Miracle-Ear is increasing repurchase rates and closing the loop on customer concerns.