Supervisor Workspace

Specially designed with your supervisors in mind, CXone Supervisor offers easy access to business-critical insights across all channels - both digital and voice - empowering supervisors to make in-the-moment decisions and resolve CX risks, before they take place. A one-stop-shop for all your supervisors’ needs, CXone Supervisor workspace maximizes their efficiency through KPI tracking, agent monitoring, CX risk alerts, ad-hoc agent performance evaluations, and data-driven decisions boosted by real-time AI-based insights.