• Login
  • Status
  • Support
  • Partners
  • Pricing
  • Careers
  • ENLanguages
    • English
    • Deutsch
    • Français
    • 日本
    • 简体中文
    • العربية
    • 한국
    • Español
    • Portuguese
Customer Experience (CX) AI Platform
  • Customer Experience (CX) AI Platform×
  • Platform

      CXone Mpower Platform

      • Platform Overview

        Complete AI platform for customer service automation

      • Purpose-built AI for CX

        Powering smarter CX with AI-driven insights and automation.

      • Cloud Architecture

        Innovative cloud-native foundation to rapidly scale extraordinary CX

      • Voice as a Service (VaaS)

        Crystal-clear, scalable voice interactions for effortless interactions

      • Dashboards & Reporting

        Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights

      • Integrations

        Seamlessly connect your business systems with our platform

      • Trust & Compliance

        Securing your trust with every interaction

      Discover the full value of AI in customer service

      Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

      Calculate your savings

    • Products
      • Explore all Products

      • Capabilities

      • Workflow Orchestration

        Workflow Orchestration

        Evolve from interaction management to workflow orchestration across the entire organization.

        Learn more

        • Omnichannel Routing

          Reduce wait times and boost conversions with smart customer-agent matching.

        • Proactive Engagement

          Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.

        • Workflow Orchestrator

          Unify and optimize every customer service workflow from intent to fulfillment.

        • Agent Desktop Workspace

          Connect front and back office teams with data, conversations, and workflows together in one place.

      • Workforce Augmentation

        Workforce Augmentation

        Move beyond tools to empower employees with real-time, actionable intelligence that elevates performance.

        Learn more

        • Specialized AI Copilots

          Elevate human performance with specialized AI copilots for every role.

        • Workforce Engagement Management

          Elevate employees, adapt to flexible work, and meet expectations - without compromise.

        • Automated Summary

          Instantly summarize interactions to accelerate resolution times and efficiency.

        • Voice of the Customer

          Unlock customer insights to enhance experiences, drive loyalty, and boost business growth.

        • Interaction Analytics

          Gain AI-powered insights from 100% of interactions to drive continuous improvement.

      • Service Automation

        Service Automation

        Go beyond answering questions to fully automate customer intent through fulfillment.

        Learn more

        • Intelligent Virtual Agent

          Boost self-service satisfaction and conversion with conversational AI agents.

        • Experience Optimization (XO)

          Synthesize real customer conversations to identify your top automation opportunities.

        • AI Agents

          Instantly create no-code AI agents powered by your data—build once, deploy everywhere.

        • Proactive AI Agent

          Keep customers engaged in conversation from onboarding to installation, service, and retention.

        • Knowledge Management

          Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.


      • Solutions

      • By Business Initiative

        By Business Initiative

        • Grow Revenue

          Boost conversions and win rates to accelerate growth

        • Engage & Empower Employees

          Create a workplace of truly engaged employees

        • Boost Customer Loyalty

          Improve customer loyalty on interactions across the journey

        • Drive Digital Transformation

          Integrate digital technology at the center of CX

        • Small and Medium Business

          Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.

        • Call Center Software

          Empower agents to provide better experiences

        • Increase Operational Efficiency

          Leverage AI and automation to increase agent retention

        • Move to the Cloud

          Elevate experiences by moving operations to the cloud

        • Improve Compliance

          Protect your consumers with pre-built compliance solutions

        • Proactive Customer Engagement

          Elevate customer satisfaction with proactive conversational AI

      • Integrations & Custom Solutions

        Integrations & Custom Solutions

        • CXexchange Marketplace

          Discover partner solutions to extend capabilities on our platform

        • Pre-Built Integrations

          Seamlessly connect your business systems with our platform

        • Developer Tools & APIs

          Endless customization options with RESTful APIs and robust SDKs

        • Partner Ecosystem

          Embark on a journey of shared success and collaboration

        91% of customers recommend NiCE as a preferred CCaaS vendor

        Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.

        Get report


      • View All Products
    • Industries

      By Industry

      Industry focused solutions built to elevate experiences in the moments that matter most.

      View all

        • BPO

          Business Process Outsourcers

        • Financial Services

          Customer experiences that count

        • Government

          Elevate citizen trust

        • Healthcare

          Healthy patient experiences

        • View all Industries

        • Insurance

          Secure policyholder experiences

        • Retail

          Delight customers where they shop

        • Telecom

          CX for Telecommunications

        • Travel & Hospitality

          Boost traveler and guest loyalty

        Discover the full value of AI in customer service

        Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

        Calculate your savings

      • Services
        • Explore all Services

        Professional Services

        • Professional Services

          Industry-leading expertise, tools and know-how

        • Implementation Partners

          NICE-certified implementation partners

        • Business Consulting

          Your partner for successful transformation

        Training

        • Contact Center Training

          Tailored education delivered by CX experts

        Support & Assistance

        • Customer Support

          Global support you can depend on

        Make the smartest buying decision with the latest Gartner analysis

        NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.

        Get report

      • Resources

          Knowledge Base

          • All Resources

            Whitepapers, datasheets, demos and more

          • Analyst Perspectives

            Contact center reports from third party analysis

          • Terms Glossary

            Detailed descriptions of industry-related terms

          • FAQs

            Contact center focused frequently asked questions

          • Guides

            Expert insights for superior CX

          Learning & Insights

          • On-Demand Webinars

            Browse our extensive webinar catalog

          • Interactive Product Tours

            Explore the complete platform with our self-guided demos

          • Blog

            CX industry guidance by contact center experts

          • Why NiCE? Video Series

            Step Inside The Room Where It Happened to see CX AI in action

          Community

          • Events

            Upcoming events and webinars

          • Customer Stories

            Our customer's success is paramount. Read case studies about real CX transformation

          • NiCE Clubs

            Collaborate, learn, and share best practices for customer service excellence

          Make the smartest buying decision with the latest Gartner analysis

          NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.

          Get report

        • Company

            Company

            • About Us

              Powering seamless cloud experiences

            • Investors

              Investors relations, reports and filings

            • Global Offices

              Interactive map of locations worldwide

            • Careers

              View job openings and learn about our culture

            • NiCE Leadership

              Meet our global leadership and executive team

            News & Media

            • Events

              Upcoming events and webinars

            • Press Releases

              Find the latest updates from NiCE

            • Media Center

              Media contacts and resources

            Corporate Governance

            • NiCE Trust Center

              Securing your trust with every interaction

            • Market Leadership

              Discover why NiCE is the market leader

            • Corporate Responsibility

              In a world where you can be anything, be NiCE

            Meet NiCE Cognigy

            Together, CXone Mpower and Cognigy AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.

            See what’s possible

            • ENLanguages
              • English
              • Deutsch
              • Français
              • 日本
              • 简体中文
              • العربية
              • 한국
              • Español
              • Portuguese
            • Get Started
              • Login
              • Status
              • Support
              • Partners
              • Pricing
              • Careers

            Company

            • About Us
            • Careers
            • Global Leadership
            • Media Center
            • Investors
            • Awards
            • Global Office Locations
            • Contact Us
            • CCaaS
            • Customer Experience
            • NiCE Public Safety
            • NiCE Actimize
            • NiCE RPA

            Partners

            • NiCE Partners Overview
            • Developer Partners (DEVone)
            • CXone Mpower Partner Portal
            • NiCE Help Partner Portal
            • NiCE User Group

            Customer Support

            • Customer Support Overview
            • CXone Mpower Support Login
            • NiCE Customer Support
            © 2025 NiCE
            • Terms of Use
            • Site Map
            • Privacy Policy
            • Legal
            • Cookies Settings
            • Accessibility

            Stay Connected

            © 2025 NiCE
            The Easiest Decision you will Make this Year: Two Years of Free Access to NiCE RPA Licenses

            The Easiest Decision you will Make this Year: Two Years of Free Access to NiCE RPA Licenses

            by Oded Karev
            November 4, 2020
            Share

            During this uncertain era, it is more important than ever for enterprises to drive efficiencies and productivity in their businesses. One of the best ways they can achieve these ends is by adopting robotic process automation (RPA). RPA bots will automate routine processes on behalf of human employees, allowing the business to ‘do more with less’ by enabling the human workforce to concentrate on other added-value activities.   

            Yet organizations face difficult choices about which investments to prioritize during a time when their budgets are under severe pressure. Understanding that enterprises are struggling with cost, operational and service-related challenges in the pandemic, we are introducing a new commercial model for unattended RPA robots to help make these decisions easier for them.

            The proposition is simple and disruptive: new NiCE RPA customers will have unlimited use of NiCE’s unattended RPA robots for free for two years.  In the third year, they will pay a fixed price, incorporating a significant discount, on the annual licensing fee. The promotion includes no commitment or penalties for enterprises who choose to cancel their contract at any time within the first two years.   What’s more, they will gain access to NiCE’s online RPA community and receive the same support as our existing customers.

            Why is NiCE making its RPA licenses freely accessible to all?

            During these uncertain times, we see a significant opportunity to make automation affordable and accessible to more companies. Our goal is to introduce more organizations to the benefits of RPA, which include higher workforce productivity, cost efficiencies, streamlined compliance adherence and an enhanced employee and customer experience. 

            This is an opportunity for any enterprise to start exploring how it can use RPA to improve process quality, speed and productivity with minimal risk and cost.

            NiCE has the luxury of being able to take a long-term view on the market and to make this investment in growing the overall RPA landscape. Whereas many of our competitors are venture capital-funded and focus exclusively on RPA, NiCE is a stable, publicly traded company with a track record of profitable growth.

            Furthermore, as an established portfolio company with a strong balance sheet, we continue to innovate and maintain a significant investment in growth areas such as RPA and advanced analytics. 

            This stable financial foundation means we can weather the stormy economic climate and help our customers through these turbulent market conditions. It also means we can offer enterprises a complete and integrated platform that simplifies deployment of new technology at a time when they are looking to reduce risk.

            Automation for the people

            NiCE is pioneering what we call ‘automation for the people – a commitment to people-centered robotics built on a strong robo-ethics framework (another industry first!) and easy access to robust technology. Our offer is about providing employees and managers with tools that help them navigate these difficult times.

            In addition to our leading RPA solution, we are also the leader in attended automation, which is the next big wave in the world of RPA. Our ability to offer a solution that spans both worlds means we are uniquely positioned for the next wave of growth in this market. We look forward to helping organizations use our technology to achieve long-term and sustainable automation success.

            About the Author

            Oded Karev

            With extensive experience in corporate strategy and operations, Oded leads NiCE's global Advanced Process Automation line of business, covering the full spectrum of robotics solutions. Prior to his current role, he served as Director of Corporate Strategy at NiCE, leading some of the company's key growth initiatives. Before joining NiCE, Oded specialized in delivering multi-channel strategies, operating model designs and digital transformation projects for Accenture. Oded is a respected industry thought leader and key note speaker in the field of Robotic Process Automation and is frequently quoted in global media.

            See All Blogs

            Follow Us

            Follow us to get the latest news from your preferred Social Network

            linkedinlinkedinlinkedinlinkedin

            Popular Posts

            October 30, 2025

            5 ways agentic AI can powerfully transform proactive engagement

            Read

            October 20, 2025

            The 30-second shopper: How retailers can win in the era of instant decisions

            Read

            October 15, 2025

            Effortless by design: Experience soars when people, tech, and process fly in sync

            Read

            October 10, 2025

            Cut through complexity: Six companies reimagining workforce management

            Read

            October 7, 2025

            Customer Service Appreciation Week 2025: Celebrating the people behind every great experience

            Read

            More from the blog

            Customer Experience

            5 ways agentic AI can powerfully transform proactive engagement

            Picture a world where AI agents can send customers perfectly timed, personalized messages on their preferred channel, alerting them to possible fraud or notifying them of utility service outages. Yes, proactive engagement has entered a new era.

            October 30, 2025

            AI

            The 30-second shopper: How retailers can win in the era of instant decisions

            Fall retail season is in full force – in case you haven’t already noticed everything is infused with pumpkin spice these days.

            October 20, 2025

            AI

            Effortless by design: Experience soars when people, tech, and process fly in sync

            Customer experience won’t be won in the contact center alone. Often, it will be won – or lost – in the back office.

            October 15, 2025