Boost customer loyalty - Transform Your CX

Keep your customers coming back time and again.

Boost customer loyalty and increase customer lifetime value by using AI, interaction and feedback data to personalize interactions, anticipate needs, act on data, and deliver exceptional experiences.

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Build lasting relationships.

Use AI and analytics to act on structured and unstructured data from 100% of interactions, customer surveys, and operational data to increase customer loyalty and lifetime value. Examine interactions across channels, identify how to improve CSAT and NPS, and take meaningful action.

Trusted by the world's leading companies.

Loyalty-building solutions

"Contact centers with VOC programs enjoy 95%
greater growth in their annual revenue."

Aberdeen Strategy & Research Study: The ROI of VOC: Create Happy Customers, Drive Efficiency & Improve Financial Results

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Get the whole CX story

Break down data siloes, deliver extraordinary experiences, and transform digital-first omnichannel CX by leveraging holistic VOC insights.

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Keep pace with customer expectations

Deliver exceptional CX for every customer by understanding who they are and predicting what they need.

Make self-service
effortless

Identify and eliminate self-service bottlenecks, high-volume channel switching, and low customer sentiment.

Build seamless customer journeys

Optimize your customers’ journeys by meeting them at their digital entry point and guiding them across any channel they choose.

Close the loop
on customer issues

Orchestrate follow up with real-time alerts to retain customers and reduce call backs.

Feedback Management

Retain your best customers with actionable insights to connect proactively and close the loop in the channel of their choice.

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Interaction Analytics

AI-powered omnichannel analytics identify trends and root causes across 100% of interactions to drive CX improvements.

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Enlighten XO

Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service.

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Enlighten AI for Customer Satisfaction

Uncover objective insights on agent soft-skill behaviors that influence customer sentiment on every interaction.

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