NICE and LiveVox are changing the game with the most comprehensive portfolio of AI-powered proactive outreach solutions for collections, service & more.
Predictive dialer and digital outreach, all in one place.
Optimize proactive outreach across voice and digital channels, blend inbound and outbound to boost productivity and maximize utilization. Attain quota more easily and generate more revenue by increasing connection rates and sales conversions.
“CXone Personal Connection is giving us a better overall customer experience. Our right-party connect rates are now 10% and our abandon rates are normally less than .5%.”
Sean Purdy Contact Center Support Manager, Check Into Cash
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Proactive outreach: FAQs
Balance efficiency and risk mitigation
Optimize your engagement strategies and manage today’s regulatory requirements.
AI-powered proactive outreach with highly scalable outbound solutions to engage consumers in any channel. Benefit from powerful outbound campaign management capabilities coupled with robust compliance controls to optimize consumer outreach and manage compliance.
This Aberdeen report defines the role of proactive outreach in modern CX activities and illustrates the business impact it has on CX, operational and financial performance results.
A unified Agent UI reduces training needs and increases agent productivity. Universal queue allows boosting agent utilization where agents can handle outbound interactions during times of lower inbound contact volume. Campaigns that span various channels and provide a highly personalized experience when consumers get involved are usually more successful because they take consumer preferences into consideration.
Over 90% of consumers think that unidentified calls are fraudulent, and almost half of those calls will not be answered. Therefore it is crucial to identify your company when making outbound calls to increase answer rates - even when you are calling existing customers that have a vested interest in receiving your call they will not pick up if they do not recognize who you are.
for example in Healthcare or Banking / Finance.
Yes, our proactive outreach solutions support sophisticated outreach, enabling outreach creating and executing outreach campaigns that combine agent-assisted calling, message laydown and different digital channels such as email, SMS and others to maximize results.
CXone proactive outbound solutions offer many different options that enable contact centers to implement and operate a solution that provides the right balance of efficiency and risk mitigation.
Boost sales revenue
Close more business faster with personalized outreach in the consumers’ channels of choice.
Convert more leads
Convert on the initial interest by getting in touch with prospect efficiently and faster than the competition.
Personalize outreach
Send the right message to the right customer at the right time. Use AI to hyper-personalize outreach.
Make outbound easy
Focus on results, not technology. Creating outbound campaigns should not always require IT involvement.
Close the deal
Increase connection rates and improve list penetration for better business results.
Set the right tone
Reach the right customers with the right information at the right time in the right channel.
Blended is better
Blend voice and digital for more successful outreach, blend inbound and outbound to increase efficiency and reduce inbound calls.
Highly effective campaigns
Increase the effectiveness of your campaigns with the right mix of channels, information about your customers and risk mitigation.
Hello? Hello??
Eliminate that awkward pause that makes customers wait for a live agent, reach out using the digital channels they prefer.
AI-powered campaign management
Benefit from AI-powered list management, lead qualification, and profile segmentation to send the right message to the right group of customers at the right time.
