Achieving customer satisfaction and loyalty should be a top priority for all businesses, especially during challenging times. Why? Because there is a proven link between the customer experience (CX) and revenue. We saw it during the pandemic, and it continues to be true today.
A new report from Gartner® shows how companies are failing to meet customer needs. But what is the solution? A smart CX strategy and the supporting technology should replace outdated systems and processes that prioritize short-term profits over long-term relationships.
“Rethink Customer Experience for a Disrupted World with the CX CORE Model: A Gartner® Trend Insight Report,” illustrates how organizations can use a new approach to drive innovations and deliver superior service.
This Gartner® trend insight report can help brands learn how to:
- Prioritize outside-in thinking
- Architect experiences with empathy
- Lead with customer-facing business capabilities
- Use the Gartner® CX Core Model to create lasting customer relationships
Gartner, Rethink Customer Experience for a Disrupted World With the CX CORE Model: A Gartner Trend Insight Report, Don Scheibenreif, Marcus Blosch, 16 February 2022.
Gartner is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.