Advanced Forecasting Algorithms
Increase accuracy using sophisticated time-series forecasting methods, “what-if” modeling and automated analysis and tracking
Multi-skill and Multi-site Support
Generate forecasts at the enterprise level while locally managing agent schedules and performance across multiple locations
Concurrent Schedule Optimization
Achieve greater staffing efficiency over manual schedule assignment methods by generating agent schedules concurrently
Multi-criteria Schedule Assignment
Achieve greater staffing efficiency over manual schedule assignment methods by generating agent schedules concurrently
True pure cloud solution
Lower total cost of ownership with continueous delivery of new functionality without having to perform upgrades
Agent Workstation
Empower front-line supervisors agent resources with tools to self-manage schedule exceptions, overtime, voluntary time-off (VTO) and more
We know that when it comes to support, one size doesn’t fit all. That’s why we offer flexible SLAs that let you choose the exact level of support you need. For mission-critical operations and business processes, for example, we offer stringent SLAs that provide the shortest response times and longest coverage hours.
