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Platform
CXone Mpower Platform
Platform Overview
Complete AI platform for customer service automation
Enlighten AI
Powering smarter CX with AI-driven insights and automation.
Cloud Architecture
Innovative cloud-native foundation to rapidly scale extraordinary CX
Voice as a Service (VaaS)
Crystal-clear, scalable voice interactions for effortless interactions
Dashboards & Reporting
Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights
Integrations
Seamlessly connect your business systems with our platform
Trust & Compliance
Securing your trust with every interaction
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Calculate your savings
Products
- Explore all Products
- Capabilities
- Interaction Orchestration
  Interaction Orchestration
  Orchestrate all interactions and workflows across every customer service touchpoint.
  Learn more
  Omnichannel Routing
  Reduce wait times and boost conversions with smart customer-agent matching.
  Proactive Engagement
  Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.
  AI Orchestrator
  Unify and optimize every customer service workflow from intent to fulfillment.
  Agent Desktop Workspace
  Connect front and back office teams with data, conversations, and workflows together in one place.
- Workforce Augmentation
  Workforce Augmentation
  Amplify team performance with specialized AI copilots for every role.
  Learn more
  Specialized AI Copilots
  Elevate human performance with specialized AI copilots for every role.
  Workforce Engagement Management
  Elevate employees, adapt to flexible work, and meet expectations - without compromise.
  Automated Agent Notetaking
  Instantly summarize interactions - accelerating resolution times and agent efficiency.
  Voice of the Customer
  Unlock customer insights to enhance experiences, drive loyalty, and boost business growth.
  Interaction Analytics
  Gain AI-powered insights from 100% of interactions to drive continuous improvement.
- Service Automation
  Service Automation
  Automated customer self-service solutions increasing retention rates.
  View Products
  Intelligent Virtual Agent
  Boost self-service satisfaction and conversion with conversational AI agents.
  Experience Optimization (XO)
  Synthesize real customer conversations to identify your top automation opportunities.
  AI Agents
  Instantly create no-code AI agents powered by your data—build once, deploy everywhere.
  Proactive AI Agent
  Keep customers engaged in conversation from onboarding to installation, service, and retention.
  Knowledge Management
  Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.
- Solutions
- By Industry
  By Industry
  BPO
  Business Process Outsourcers
  Financial Services
  Customer experiences that count
  Government
  Elevate citizen trust
  Healthcare
  Healthy patient experiences
  Insurance
  Secure policyholder experiences
  Retail
  Delight customers where they shop
  Telecom
  CX for Telecommunications
  Travel & Hospitality
  Boost traveler and guest loyalty
  Discover the full value of AI in customer service
  Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
  Calculate your savings
- By Business Initiative
  By Business Initiative
  Grow Revenue
  Boost conversions and win rates to accelerate growth
  Engage & Empower Employees
  Create a workplace of truly engaged employees
  Boost Customer Loyalty
  Improve customer loyalty on interactions across the journey
  Drive Digital Transformation
  Integrate digital technology at the center of CX
  Small and Medium Business
  Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.
  Call Center Software
  Empower agents to provide better experiences
  Increase Operational Efficiency
  Leverage AI and automation to increase agent retention
  Move to the Cloud
  Elevate experiences by moving operations to the cloud
  Improve Compliance
  Protect your consumers with pre-built compliance solutions
  Proactive Customer Engagement
  Elevate customer satisfaction with proactive conversational AI
- Integrations & Custom Solutions
  Integrations & Custom Solutions
  CXexchange Marketplace
  Discover partner solutions to extend capabilities on our platform
  Pre-Built Integrations
  Seamlessly connect your business systems with our platform
  Developer Tools & APIs
  Endless customization options with RESTful APIs and robust SDKs
  Partner Ecosystem
  Embark on a journey of shared success and collaboration
  91% of customers recommend NiCE as a preferred CCaaS vendor
  Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
  Get report
- View All Products
Services
Explore all Services
Professional Services
Professional Services
Industry-leading expertise, tools and know-how
Implementation Partners
NICE-certified implementation partners
Business Consulting
Your partner for successful transformation
Training
Contact Center Training
Tailored education delivered by CX experts
Support & Assistance
Customer Support
Global support you can depend on
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
Get report
Resources
Knowledge Base
All Resources
Whitepapers, datasheets, demos and more
Analyst Perspectives
Contact center reports from third party analysis
Terms Glossary
Detailed descriptions of industry-related terms
FAQs
Contact center focused frequently asked questions
Guides
Expert insights for superior CX
Learning & Insights
On-Demand Webinars
Browse our extensive webinar catalog
Interactive Product Tours
Explore the complete platform with our self-guided demos
Blog
CX industry guidance by contact center experts
Why NiCE? Video Series
Step Inside The Room Where It Happened to see CX AI in action
NiCE & Simple: Video Demo Series
Brilliant, bite-sized videos from our top product pros
Community
Events
Upcoming events and webinars
Customer Stories
Our customer's success is paramount. Read case studies about real CX transformation
NiCE Clubs
Collaborate, learn, and share best practices for customer service excellence
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Calculate your savings
Company
Company
About Us
Powering seamless cloud experiences
Investors
Investors relations, reports and filings
Global Offices
Interactive map of locations worldwide
Careers
View job openings and learn about our culture
NiCE Leadership
Meet our global leadership and executive team
News & Media
Events
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Press Releases
Find the latest updates from NiCE
Media Center
Media contacts and resources
Corporate Governance
NiCE Trust Center
Securing your trust with every interaction
Market Leadership
Discover why NiCE is the market leader
Corporate Responsibility
In a world where you can be anything, be NiCE
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
Get report

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© 2025 NiCE

Customize the platform to your exact needs

Fine-tune the platform to your organization’s unique needs with robust developer tools and prebuilt CRM integrations.

Bring in any third-party applications you need with prebuilt integrations that are easier to use than APIs and share data for the super-personalized CX.
Learn about integrations
Build your own custom third-party integrations with access to hundreds of APIs and SDKs—plus documentation and best practice tutorials.
See our developer tools
Get to great CX faster with loads of pre-built applications designed to make both customers’ and agents’ experiences better.
See our app marketplace

Deliver CRM data faster

Give agents the information they need during interactions fast with low-code, pre-built integrations to solutions from Salesforce, Oracle, Microsoft Dynamics, Zendesk, ServiceNow, Kustomer, HubSpot, Epic, and more.

Success stories

See what global CX leaders are saying

A Comprehensive Solution Improves Customer and Employee Experience

17%

reduction in general Average Handle Time (AHT)

87%

reduction (up to) in AHT for specialized calls

Switches from Avaya to Flexible, Scalable NiCE CXone Mpower Solution

Scaling

during peak demand times

Consistent

reliable voice quality experience

CXone Mpower Enables Expivia to Compete Head- to-Head With Large BPOs

22%

improvement in sentiment scores

Boosted

agent performance and engagement

Related Products

Cloud Architecture
Unified Communications as a Service (UCaaS)
Knowledge Management

Dig into even more info about
CXone Mpower Integrations

Find out how it brings all your favorite

technologies together.

Integrating your CRM software with contact center systems improves agent experience

Integrating your CRM software with contact center systems improves agent experience

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

Watch the demo Contact Sales

Frequently Asked Questions

Integrations

Make yourself at home with an open AI platform

Meet your unique operational needs with prebuilt CRM integrations, no/low-code developer tools, and your choice of the best partners.

View Demo Request a Quote

The world’s best brands trust NiCE to power 15B+ interactions a year

Get the fast, flexible connectivity you need

Make the platform your own with CXone Mpower APIs, CRM integrations, and easy-to-use tools
that let you create the right solution

Discover more about integrations

CXone Mpower offers hundreds of pre-built CRM integrations like Salesforce, Oracle, Microsoft Dynamics, Zendesk, ServiceNow, and more. You can also connect easily with ACDs, UCaaS, knowledge bases, and virtual agents.

Very easy. CXone Mpower supports low-code and no-code developer tools through its Core Component Framework and NiCE Hubs, making it simple to connect and configure without needing extensive developer support or technical knowledge.

CRM Hub makes it fast and easy to integrate with CRM systems so that customer data is delivered right to the agent interface. It also provides bi-directional updates with the CRM, giving agents real-time, contextual insights.

CXone Mpower integrations offer specialized Hubs for processes like multi-ACD routing, AI-driven voice-to-text, bot orchestration, real-time agent support, and multi-factor authentication. Each one is designed to make operations smoother and simplify complex connections.

CXone Mpower APIs includes a rich set of developer tools to help you tailor integrations to your business needs, whether you're using low-code platforms or building custom workflows from scratch.

By combining pre-built integrations, intelligent Hubs, and low-code tools, CXone Mpower drastically reduces setup time and complexity. You deploy automation quickly, ease customer journeys, and scale smarter service.

Yes. CXone Mpower is backed by a robust partner ecosystem and an online marketplace offering trusted integrations and certified add-ons.

You can explore CRM integrations, developer tools, and CXone Mpower APIs in our interactive product tour or by watching the CXone Mpower demo.

Tweak and adjust as you like

Combine what your organization needs with our 40+ applications. A common data model means everything will connect with ease.

Use pre-built CRM integrations

Take your pick from Salesforce, Oracle, Microsoft Dynamics, Zendesk, ServiceNow, Kustomer, HubSpot, Epic, and more.

Connect all your resources

Integrate web applications with a framework that makes data exchange with multiple platforms simple and fast.

Say goodbye to development hassles

Just plug and play with 50+ systems including ACDs, knowledge management, UCaaS,virtual agents, and more.