Retail CX Solutions - Transform Your CX

Simpler, easier retail experiences.

Increase customer value, loyalty, and retention while reducing costs with easy, AI-powered CX solutions for retail.

Create customers for life

Your retail customers expect easy interactions and seamless omnichannel journeys. Give your customers fast answers that increase conversions and effortless resolution with the industry’s leading AI-powered customer experience platform.

NICE CXone provides a complete suite of CX applications on an AI-powered platform to automate, orchestrate, and elevate every touchpoint with your brand. Ensure every interaction improves brand reputation, drives employee engagement, and creates customers for life.

Retailers Rely on NICE CX Solutions for Superior Customer Experiences

NICE for Retail - Overview Video

From personalized browsing to seamless real-time support for both customers and agents, retailers can win over customers with NICE’s AI-powered solutions.

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Bose

Bose Corporation consolidated three contact centers to one on NICE CXone, giving Bose immediate and sustained improvement in both external and internal KPIs, and streamlined experience for both employees and customers.

Land’s End

Apparel company Lands’ End chose to give agents more flexibility and involvement with scheduling while modernizing contact center operations in the cloud.

“We were constantly challenged to track down issues and didn’t generally know we had an issue until there was a complaint. Consolidating platforms on NICE CXone was a no-brainer. Allowing central management of our voice presence was critical to improving our management capabilities and technical support. It also simplifies the networking and infrastructure.”

Ryan Standard
Global Director of Customer Enablement and Engagement, Bose

Next steps in your journey

See how it works

See how NICE CXone helps you innovate faster to improve every customer experience interaction in these in-depth demonstration videos.

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Transform Customer Experience

Get a quote for the only complete Cloud Contact Center solution.

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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.