Patient experience solutions for healthcare providers and payers
Patient experience solutions - Transform Your CX
Connect patient experiences for better outcomes
Increase patient access and engagement with unified patient experience solutions across the care journey.Heal the fractured patient experience
Through integration with your electronic health record (EHR) system or other system of record, NICE CXone improves the patient experience by connecting all automated and human interactions along the care journey, giving you a complete picture of the patient experience.As a market leader in customer experience software, NICE uses AI purpose-built for consumer and patient experiences to enable intelligent human-machine collaboration and drive better patient experiences for better patient outcomes.
Connect EHR and patient experience
Integrate your EHR system or other system of record seamlessly. Interoperable with Epic, Cerner, Athenahealth, Allscripts, Meditech, NextGen, and more.Boost patient access
Automate workflows for scheduling, billing, referrals, nurse triage, pharmacy, registration, and more.Improve digital patient interactions
Integrate patient-provider and patient-payer interaction features seamlessly on digital and mobile platforms.Trusted by the world's leading companies.
U.S. University-Based Health Care Center
See how one healthcare provider streamlined voice and digital patient interactions with CXone.Read more
One Medical
One Medical’s member experience is powered by intelligent uses of technology including workforce engagement, feedback management, interaction analytics, enabling consistent, quality care.Watch video
Evolent Health
Learn how Evolent Health uses feedback to accurately measure CSAT, follow up with customers, deepen customer loyalty, and create new development opportunities for agents.Watch video“Our fast growth would be impossible to handle without CXone. It is the backbone of everything we do, and it has been integral to our success.”
Martin JonesDirector of Contact Center Operations, BAYADA Home Health Care
Five Ways to Improve Patient Interactions
Discover how your organization can deliver seamless care journeys.Get the eBook
Trends for Patient Experience Success
Find out why artificial intelligence, analytics, the digital journey, and the cloud must be a priority for Chief Patient Officers this report from research firm Metrigy.Read the report
Building a holistic patient experience
Patients are now expecting integrated, holistic experiences for their entire healthcare journey, driven by their voice and feedback. This means healthcare insurance providers and payers will need to provide access, guidance, and personalized reassurance throughout the journey.Read the blog
