2025 CX Megatrends and Projections: Charting the Course for Excellence

Frost Radar™: Cloud Contact Centers in North America 2024

NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

The Forrester Wave™: Contact Center As A Service, Q1 2023 report names NICE among the top leading providers.

NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

NICE named the Conversational Intelligence Market Leader in 2024 Opus Research Intelliview Report

NICE recognized as a SPARK Leader in the 2024 SPARK Matrix™ for Contact Center as a Service

Metrigy awards NICE the MetriStar Top Provider Award for Contact Center-as-a-Service Platforms

NICE CXone ranked #1 by Omdia in latest analysis