Workforce Engagement Management – WEM - Optimize Your CX
Empower your team to achieve great results.
Put the most powerful tools at your agents’ fingertips, and unleash their potential to create unforgettable experiences.
Greater than the sum of its parts
Unleash the power of a complete suite of applications infused with AI capabilities and digital solutions, delivering uncompromising CX in the challenging reality of flexible work environments, complex customer journeys, and rising customer expectations.
Enlighten Actions
Unlock complex data with generative AI for CX leaders. Take data-driven action with conversational questions and answers, without hunting down an analyst or reportLearn more
Enlighten Copilot
Empower agents and supervisors with a powerful contact center AI copilot to drive greater focus, productivity, and engagement than ever before.Learn more
Workforce Management
Anticipate business demands with smarter, AI-based forecasting and scheduling that keeps SLAs up and costs down.Learn more
Quality Management
Deliver better customer experiences through streamlined processes and actionable, AI-based feedback and coaching.Learn more
Performance Management
Meet your organizational goals and keep improving, while engaging employees through personal coaching and gamification.Learn more
Interaction Recording and Management
Capture all your omnichannel interactions, meeting your contact center’s regulatory needs and driving better performance.Learn more
Supervisor Workspace
Turbocharge supervisors to make agile decisions, streamline workflows and improve performance.Learn more
Dashboard and Reporting
Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights.Learn more
Automated Agent Augmentation
Automatically detect automation opportunities, and effortlessly build automation processes as needed.Learn more
CXone Interactions Hub
Experience greater peace of mind and elevate the value of your CXone suite.Learn more
Playvox by NICE
Seamlessly integrate with CRMs to efficiently manage your workforce.Learn more
"Given that WEM drives the greatest measurable impact for contact centers, it’s time for WEM requirements to be given equal priority in customer experience suite decisions."
Sheila McGee-Smithfounder and principal analyst at McGee-Smith Analytics
Thriving team, thriving business
Boost overall performance
Manage the performance and quality of every interaction, to efficiently deliver uncompromising CX.Empower your employees
All the solutions you need to grow and empower your employees and set them up for success.Manage it all, in one place
All your employee and business WEM needs, in one, fully-unified native suite.Work smarter, not harder
Stay a step ahead with automation, digital channel support and AI infused into every solution.
