AI Workforce Engagement Management

Unleash the full potential of your workforce

Drive engagement and efficiency with AI workforce engagement management that simplifies tasks and elevates every employee’s impact.

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The world’s best brands trust NiCE to power 15B+ interactions a year

WEM in action on
one smart platform

See how our Workforce Engagement
Management (WEM) solutions simplify scheduling,
quality, coaching, and performance—boosting CX across every channel.

Success stories

See what global CX leaders are saying

Smart CX starts with WEM

Explore research, tools, and strategies
that power engagement and performance.

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Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions

WEM is a suite of productivity solutions designed to improve contact center performance and employee engagement. It includes tools for scheduling, coaching, feedback, and automation—all built to help teams work smarter, stay motivated, and deliver great customer experiences.

Our WEM solutions help contact centers manage all interactions—voice, chat, messaging, and more—within a single AI-powered platform. With channel-specific KPIs, supervisor tools for real-time digital coaching, and optimized forecasting for asynchronous work, it’s built for today’s multichannel CX world.

WEM enhances staff motivation by empowering agents with real-time guidance and giving supervisors access to actionable insights. AI workforce tools reduce busywork, surface coaching opportunities, and create a more consistent, connected experience across the entire team.

AI is embedded throughout our WEM solutions to simplify and strengthen operations. It helps automate evaluations, identify sentiment shifts, and surface trends through workforce analytics—transforming scattered data into actions that boost performance and engagement.

Yes. Whether teams are remote, hybrid, or in-office, WEM keeps everyone aligned. With digital-first coaching, real-time alerts, and centralized access to performance data, staff enhancement doesn’t stop—no matter where the work gets done.

WEM brings together AI, automation, and workforce analytics to uncover patterns, reduce handle times, and elevate service. It helps leaders fine-tune coaching, reinforce quality standards, and keep employees engaged and motivated—all while driving business results.