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Web & Mobile Engagement - Optimize Your CX

Drive engaged and frictionless digital customer journeys.

Increase self-service success and drive excellent customer engagement.

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Keep customers engaged on the web.

Offer customers a helping hand

Help customers successfully self-service right on your website or mobile app.

Elevate engagement

Ensure customer success with contextual, proactive and relevant assistance.

Enable self-service success

Give your business a win by serving more customers for less.

Make changes on the fly

Easily implement triggers and actions without the need for IT or website changes.

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In-the-moment resolution

As part of the CXone Mpower platform, Guide provides in the moment resolution by removing friction along the digital customer journey. By delivering the right information and guidance at the right moment, Guide eliminates unnecessary calls to the contact center. Lead visitors to useful information they need, providing them with the most appropriate and relevant assistance, wherever they are with active web and mobile engagement.

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Proactive guidance with CXone Mpower.

Remove friction across the digital journey by proactively delivering the right guidance at the right time, whether on web or mobile.

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Proactive web guidance in action.

Learn how MoneyGram used CXone Guide to simplify transactions, better promote their loyalty program, and reduce reliance on IT to solve day-to-day business challenges.

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Eliminate friction in the web journey.

Guided assistance

Increase self-service by surfacing the most relevant content and the guided assistance that your customers need.

Proactive engagement

Display proactive, contextual, and personalized self-service on your website to reduce customer abandonment rates.

Monitor pain points

Continuously monitor paint points to proactively optimize the online journey to drive customer engagement.

Quick time to value

No IT or website changes needed, leading to optimized results in minutes.

“NICE CXone Guide goes beyond chat. You can provide additional details, you can trigger messages based on customer interactions, and get very specific and very detailed right when the customer needs you.”

Cyndi Daman
Global Web Manager, MoneyGram

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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Web & Mobile Engagement: FAQs

As part of the CXone Mpower platform, Guide provides in-the-moment resolution for customers by removing friction across digital journeys and delivering the right guidance at the right time across every channel and point of contact.

In order to offer the highest quality CX at scale, it's critical to focus your efforts on proactive measures. As part of the CXone Mpower platform, Guide continuously monitors pain points to optimize the online journey to drive customer engagement, ensuring customer loyalty and increased customer satisfaction at scale.