Infrastructure Resiliency & Reliability - Optimize Your CX
Built-in resiliency at every level.
Multi-cloud, multi-region and multiple availability zones deliver expansive redundancy and real peace of mind.
Mission critical: Delivered!
Multi-region high availability
At NICE CXone, we plan for the unexpected. Why? Because availability is a must! Our infrastructure resiliency ensures that even if an entire region were to experience an outage, you won’t.Broad disaster recovery capabilities
Disaster recovery impacts so many aspects of your business – leave the technology part to us!Global durability
Reliable, fast, and secure access delivered globally.
Reliability you can count on
CXone is deployed across extensible, secure, and reliable cloud infrastructure that empowers contact centers to securely scale and customize operations using open APIs and documented support for developers. CXone is deployed in multiple public clouds, within multiple regions and multiple availability zones guaranteeing infrastructure resiliency and reliability at every level.CXone offers a guaranteed, financially backed 99.99% platform uptime SLA.Get datasheet
High Availability & Disaster Recovery
Understand the difference between High Availability & Disaster Recovery in the Contact Center.Get the whitepaperIndustry Leading Reliability
Experience true 99.99% uptime with no exceptions, “gotchas,” fine print, maintenance windows or finger pointing to network providers.
Extensive Security & Compliance
NICE CXone maintains numerous industry certifications to ensure that your cloud contact center solution provides maximum security.
Global Scale
Connect more immediately with your customers using flexible multinational options.
Dynamic Elasticity
A cloud architecture that grows with your changing business needs.
