Proactive outreach - Optimize Your CX

Revolutionize and scale proactive outreach with AI.

NICE & LiveVox unite for the most comprehensive portfolio of AI-powered proactive outreach available today.

All outbound engagement under one roof.

NICE and LiveVox are changing the game with the most comprehensive portfolio of AI-powered proactive outreach solutions for collections, service & more.

Balance efficiency and risk mitigation

Optimize your engagement strategies and manage today’s regulatory requirements.

AI-powered proactive outreach with highly scalable outbound solutions to engage consumers in any channel. Benefit from powerful outbound campaign management capabilities coupled with robust compliance controls to optimize consumer outreach and manage compliance.

Take a self-guided tour

Take a tour

Have them at the first hello.

Set the right tone, mix channels to meet quota and drive revenue. Blend inbound and outbound to boost efficiency.

Watch video

The secret sauce of proactive outbound.

This Aberdeen report defines the role of proactive outreach in modern CX activities and illustrates the business impact it has on CX, operational and financial performance results.

Get the report

Predictive dialer and digital outreach, all in one place.

Optimize proactive outreach across voice and digital channels, blend inbound and outbound to boost productivity and maximize utilization. Attain quota more easily and generate more revenue by increasing connection rates and sales conversions.

“CXone Personal Connection is giving us a better overall customer experience. Our right-party connect rates are now 10% and our abandon rates are normally less than .5%.”

Sean Purdy
Contact Center Support Manager, Check Into Cash

Related Resources

Resource Library

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Proactive outreach: FAQs

A unified Agent UI reduces training needs and increases agent productivity. Universal queue allows boosting agent utilization where agents can handle outbound interactions during times of lower inbound contact volume. Campaigns that span various channels and provide a highly personalized experience when consumers get involved are usually more successful because they take consumer preferences into consideration.

Over 90% of consumers think that unidentified calls are fraudulent, and almost half of those calls will not be answered. Therefore it is crucial to identify your company when making outbound calls to increase answer rates - even when you are calling existing customers that have a vested interest in receiving your call they will not pick up if they do not recognize who you are.

for example in Healthcare or Banking / Finance.

Yes, our proactive outreach solutions support sophisticated outreach, enabling outreach creating and executing outreach campaigns that combine agent-assisted calling, message laydown and different digital channels such as email, SMS and others to maximize results.

CXone proactive outbound solutions offer many different options that enable contact centers to implement and operate a solution that provides the right balance of efficiency and risk mitigation.

All outbound engagement under one roof.

Balance efficiency and risk mitigation

Take a self-guided tour

Have them at the first hello.

The secret sauce of proactive outbound.

Predictive dialer and digital outreach, all in one place.

“CXone Personal Connection is giving us a better overall customer experience. Our right-party connect rates are now 10% and our abandon rates are normally less than .5%.”

Related Products

Related Resources

Contact us

Proactive outreach: FAQs

The secret sauce of proactive outbound.

Boost sales revenue

Convert more leads

Personalize outreach

Make outbound easy

Close the deal

Set the right tone

Blended is better

Highly effective campaigns

Hello? Hello??

AI-powered campaign management

Boost sales revenue

Convert more leads

Personalize outreach

Make outbound easy

Close the deal

Set the right tone

Blended is better

Highly effective campaigns

Hello? Hello??

AI-powered campaign management