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Knowledge Management - Optimize Your CX

Elevate experiences with knowledge.

Empower consumers with fast, accurate answers and give agents an edge with knowledge at their fingertips.

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Expert knowledge powers CX success.

Optimize knowledge for online search

Meet consumers at the start of their search with knowledge they need.

Extend knowledge everywhere

Make answers easy-to-find, anywhere, anytime.

Give agents an edge

Serve up answers to improve agent efficiency and reduce resolution time.

Deliver smart knowledge

Create a single source of truth with validated knowledge that updates everywhere instantly when published.

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Supercharge customer self-service with knowledge management.

Deliver fast and accurate answers to customers by surfacing your business knowledge on web, social channels, and mobile apps.

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Smart self-service that works

Reach customers wherever they are and deliver answers they need with a single search to enable faster more complete resolutions. See how.

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CXone Expert: The Tech Behind Hyatt's Touch

Discover how Hyatt Hotels revolutionizes guest experiences with CXone Expert. David Mayer shares valuable insights on the benefits and impact behind their exceptional customer service strategy.

Watch the Hyatt Success Story

Smart knowledge on tap.

CXone Expert is the industry’s leading, cloud-native, dynamic AI-powered knowledge management platform, delivering lightning-fast accurate answers for customers the first time they search. Expert empowers agents to provide accurate answers quickly eliminating the need for transfers and callbacks.

Knowledge at their fingertips

Improve customer experience and reduce customer effort by surfacing the most relevant content for self-service success.

SEO enhanced knowledge

Content extended across all self-service experiences, including search engines, digital channels, IVAs, and websites.

One source of truth

Unify existing product, service, and knowledge content into one self-service experience.

Enterprise scalability

Expert effortlessly scales, ensuring optimal performance in organizations of any size.

“We are driving people back into our knowledge resources, and they are paying off in spades. Expert is easy to use and easy to implement. It has enabled us to keep our staff and our headcount low, so we can improve our overhead numbers, margins, and profitability while increasing the satisfaction of our partners and customers.”

David Szoke
Senior Manager of Technical Support, Proofpoint

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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Knowledge Management: FAQs

NICE CXone Expert is the industry’s leading cloud-native customer service Knowledge Management solution, meeting customers on any device at their point of need. From search engines to CRMs, web pages, conversational AI chat bots, and more, Expert ensures highly accurate and easily accessible self-service answers.

CXone Expert boosts your organization's profitability by saving time and money while enhancing CX. It provides excellent digital self-service, fostering customer loyalty. By answering queries quickly and on any device, Expert keeps more interactions in low-cost, automated environments rather than high cost, attended channels. This efficient, accurate self-service and high accuracy boosts customer happiness and retention along with employee capacity and job satisfaction.

Our industry-leading knowledge management platform allows consumers to find answers quickly and efficiently, deflecting calls and improving overall consumer satisfaction. CXone Expert optimizes your organization's customer experience by unifying global knowledge into a single, accurate source of truth for customers, as well as agents and self-service bots. It ensures real-time capture and publishing, for instantly updated information across all channels.