CXone Mpower - Knowledge with trusted AI for CX

Build Trust with Knowledge.

Unlock the power of AI-driven insights by centralizing all your data, knowledge, and AI models on one platform.

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Experiences You Can Trust

Knowledge-backed Automation Design

A unified AI platform centralizes all your Data, Knowledge, and AI Models, enabling seamless automation design and consistent information management across your entire organization.

Brand-Protective Guardrails

Implement robust security measures with customized access controls and tight guardrails, safeguarding your brand by ensuring AI agents interact only with appropriate, approved content.

Contextual Insights for Smarter Decisions

Enhance service efficiency and personalization with real-time contextual data on every customer interaction.

Discover Next-Gen Automation in Action

Watch how CXone Mpower seamlessly automates customer service workflows, delivering smarter, more efficient operations in real time.

Why AI Customer Service Automation is the Future

“Metrigy’s research validates the need for an offering like CXone Mpower. CX leaders don’t want AI in siloes; they want it to move effortlessly through workflows and customer journeys. In 2023, 30% of customer interactions flowed back and forth between agent and AI; that’s projected to rise to 54% by 2026.
This is where CXone Mpower will shine.”

Robin Gareiss
CEO and Principal Analysts
Metrigy

Smart Automation, Happy Customers.

Discover how top-tier brands realize results through automation, delivering seamless service and driving customer satisfaction.

22.5% increase in chat customer feedback response rate

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30% reduction in repeat calls

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14% reduction in average handle time (AHT) within 12 months

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99% improvement in guest engagement assessments

90% reduction in after call work

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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.