Current Feature Availability by Region* 🟢 Platform available 🟠 Performance issue 🔴 Service Disruption* System & Feature availability may not reflect customer availability. For more details see the NICE CXone Mpower SLA statement. Customers may view real-time performance data on the CXone Mpower Customer Community Page (login credentials required)
Regional Availability by Month** System & Feature availability may not reflect customer availability. For more details see the NICE CXone Mpower SLA statement. Customers may view real-time performance data on the CXone Mpower Customer Community Page (login credentials required)
Incident history
Status: Resolved Region: Japan Description: Reporting delays reported by some users.
Status: Resolved Region: North America/Canada Description: Some NICE CXone users reported access issues.
No incidents reported.
Status: Resolved Region: Japan Description: Some NICE CXone users reported access issues.
Status: Resolved Region: United Kingdom Description: Some NICE CXone customers reported intermittent audio degradation.
No incidents reported.
No incidents reported.
Status: Resolved Region: North America Canada Description: Some customers experienced intermittent latency on the CXone Platform.
No incidents reported.
No incidents reported.
No incidents reported.
No incidents reported.
December 2023
No incidents reported.
November 2023
No incidents reported.
October 2023
Status: Resolved Region: North America US West Description: Some NICE CXone customers were unable to login in to CXone via federated Identity.
Status: Resolved Region: North America Canada Description: Some NICE CXone customers reported that CXone Dashboards were not loading.
September 2023
Status: Resolved Region: Europe Description: Some NICE CXone customers reported accessibility issues with the CXone MAX Agent application via CXone Admin.
Status: Resolved Region: Australia Description: Some NICE CXone customers experienced degraded audio quality on their calls where agents heard choppy or crackling noises.
August 2023
No incidents reported.
July 2023
Status: Resolved Region: North America US West Description: Some customers experienced the Playback feauture being unavailable for recorded calls.
Status: Resolved Region: Australia Description: Some customers experienced intermittent issues with outbound calls. Customers may have received an error message when attempting to connect and/or experienced call refusals.
June 2023
No incidents reported.
May 2023
No incidents reported.
April 2023
No incidents reported.
March 2023
No incidents reported.
February 2023
No incidents reported.
January 2023
No incidents reported.
December 2022
No incidents reported.
November 2022
No incidents reported.
October 2022
Status: Resolved Region: North America US West Description: Some customers experienced the Playback feauture being unavailable for recorded calls.
September 2022
No incidents reported.
August 2022
Status: Resolved Region: North America Canada Description: Some customers experienced intermittent latency on the CXone Platform
July 2022
Status: Resolved Region: Europe Description: Some Customers experienced intermittent errors when running specific reports.
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