Blog

Pi Day is always on my radar. I’ll admit it may be less because of the significance of the number—and more because of all the bakeries and pizzerias offering special deals for their “pies.”

In honor of International Women’s Day, we’re celebrating eight remarkable women who are reshaping the customer experience landscape.

When it comes to agent soft skills, there are some hard truths that contact center leaders must learn. The first hard truth is that soft skills make a huge impact on customer satisfaction and cannot be ignored.

Artificial intelligence isn’t just another technological shift—it’s a force multiplier, redefining how businesses operate and interact with customers.

If you want to get somewhere, of course you need to know which direction you’re heading. To get there efficiently, you also need a deep understanding of where you currently are.

Top customer service agents are wonderful; every company wants them. While some agents consistently deliver exceptional experiences, others may have room for growth in their customer service.