The Art of Shaping CX Reality

NICE Performance Management and Workforce
Management Maximize Your Profitability

We are facing a financial reality that is deeply challenging. Profitability is the new name of the game. There is nonstop demand for higher quality services, and a constant need to build a performance culture in hybrid working models.

All these challenges present you with an opportunity to search for new ways to achieve productivity. And, ultimately, they prompt you to accelerate the adoption of smarter tools and digital strategies to empower you and your employees to do more with less.

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Master Your Business Reality by Investing in Your Employees

Outside, the economy is getting stormy. With NICE Workforce Management and Performance Management, you can motivate and inspire your employees in spite of new demands. Use advanced gamification models and personalized coaching from NPM and accurately forecast and schedule from WFM—all to help employees hit their KPIs to elevate success.

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More Operational Excellence at Freedom Mortgage

Setting new benchmarks for performance excellence

Increase in overall
productivity within 3 months

In adherence
for users

Adherence maintained
overall since launch

Reduction in
non-additives roles

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Build Efficiency
and Recognition

Safeguarding measures during an economic downturn, like layoffs and hiring freezes, can cramp your employee and customer experiences. Take an alternate route with the integration of NICE Performance Management and Workforce Management. You can invest in your employee experience for autonomous, whole human performance and scheduling functionality to meet the demands that heighten with economic pressures.

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Shape Employee Autonomy
and Purpose

Do more with less and win in the turns ahead with an AI-driven WFM solution. Balance strategic discipline with bold action on cost and talent management, even when your instinct to slow down is strongest. Optimize schedule forecasting and planning to cut costs and retain agent talent.

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Boost Employee Retention
and Engagement

New skills are essential for thriving in a digital contact center, and at the same time, digital and hybrid agents are harder to hire and retain. Give employees the right coaching, performance metrics, and support to keep them engaged and committed to serving your digital customer experiences.

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