We are thrilled to welcome
Sir Tim Berners-Lee
Inventor of the World Wide Web and named one of TIME magazine’s “100 Most Important People of the 20th Century,” to Interactions International 2025.
Welcome to
the greatest
CX conference
Interactions International is where the future of CX is defined. Thousands of CX experts and leaders come together at the largest CX industry event to experience firsthand the latest innovation, insights, expert analysis, and the essential best practices you need to transform your business. Don’t miss out on the opportunity to be part of shaping the future of CX.
Take a look at our 2024 event HIGHLIGHTS.
Be Inspired
Hear from our new CEO, Scott Russell on the latest CX innovations. Our event will be loaded with exciting sessions from analyst insights, workshops, and panels, discussing everything you need to know about world-class CX innovation.
Elevate your Experience
Start Interactions International with our EDU day on Tuesday 1st July. Choose from a variety of product training courses to realise the value of your NICE solutions.
Explore & Experience
Network and associate with industry leaders and analysts to share CX best practices, interact with NICE experts and see up-close the latest innovations in Generative AI, cloud, digital and much more.
Top Class Entertainment
Have a blast with our star-studded line up and exciting activities we have planned. Stay tuned for more announcements coming soon!
AGENDA
10:00 am - 2:00 pm
2:00 pm - 4:30 pm
- NICE User Group for Workforce Management
- NICE User Group for CXone Mpower
- Partner track & demos
4:30 pm - 6:00 pm
9:00 am – 12:15 pm
- President International Darren Rushworth welcome
- CEO Scott Russell opening address
- President CX Barry Cooper demo
12:15 pm – 12:45 pm
1:45 pm – 3:15 pm
- Match Winning AI, One Try at a Time
- Game-Changing CX Strategies
- Automation Line-Out: Lifting CSat to New Heights
- Workforce Scrum, from Kick-Off to Full-Time
3:45 pm – 7:00 pm
- CX Excellence Awards
- Motivational celebrity guest speaker
- Kaiser Chiefs “Party-on-the-Pitch”
* Agenda subject to change
Don’t miss your chance to be recognised on the
industry’s biggest stage. Applications are now
open for the 2025 CX Excellence Awards,
presented at Interactions International
Calling all speakers
Share Your Success Story at Interactions International 2025 in London! As our valued customer, we believe your experience and innovative use of NICE products can inspire others and shape the future of customer experience. Whether you’ve enhanced customer experience, streamlined operations, or driven measurable success with NICE solutions, we want to hear from you!
Don’t miss this opportunity to inspire your peers, highlight your achievements, and make your mark in the industry! We can’t wait to hear what you’ve accomplished!
Thank you to our 2025 Early Bird Sponsors
Become a Sponsor
Make Interactions International part of your marketing plans for 2025. Become a sponsor and access key influencers and decision makers to increase brand impact and engage with attendees. Download the Sponsorship Brochure for details!
Check out our previous
Interactions International events
