Only a data-driven approach makes smart self-service a reality
Download the eBook to find the top steps for smart self-service.
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The Reality of Smart Self-Service
Powerful
Purpose-Built AI
for CX
Specialized
Trained on the world’s
largest CX datasets
Proven
Developed from 20+ years
of analytics innovations
Fast
Automatically identify
automation opportunities
Easy
No code integration
with CXone
Watch How Enlighten XO Gets Bots in Touch With Reality
Understand Customer Intents At Scale
Enlighten XO analyzes historical conversational data, like voice calls and chat interactions, to extract a complete set of customer intents for the business.
Identify the Best Automation Opportunities
Enlighten XO prioritizes the intents best-suited for automation based on complexity metrics, like volume, duration, and sentiment.
Learn From Your Top-Performing Agents
Across every intent, Enlighten XO reverse-engineers agent conversations to determine the ideal tasks and their order.
Design Optimal Conversational Flows
Enlighten XO identifies interactions with the highest customer sentiment, lowest customer effort, and most effective resolutions to chart ideal customer journeys.
Build Quickly With No-Code Autoflow
Enlighten XO exports insights and data directly into CXone proactive and reactive conversational automation solutions.
Opus Research reveals how AI transforms frictionless
self-service at pace and scale
Enlighten XO Makes FluenCX a Reality
ContactEngine
CXone Guide
CXone
SmartAssist
CXone
Expert
CXone
Digital Channels
Real intelligence to meet customers’ needs on every digital touch point.
How Leaders Recognize Real Value
Digital Transformation
Owners
Accelerate digital ROI.
Customer Experience
Leaders
Improve customer
satisfaction.
Conversational
AI Teams
Increase digital
effectiveness.
Self-Service
Builders
Go fast with data.
Dive into DMG’s report to see how AI is transforming self-service for the better
Experience the Benefits of Enlighten XO
Improve Development
Speed
Go fast
with data
Faster than
current processes
Execute Changes
Instantly
Accelerate
time-to-value
Build self-service
in hours vs months
Eliminate
Friction
Continuously improve
containment
Recognition for new
friction points
Increase Digital
Resolution
Solve more
complex intents
Meet more
customers’ needs
Decrease Cost
to Serve
Reserve human agents
for special cases
Fewer calls
to human agents
Metrigy’s latest research confirms data and AI are key to winning the self-service showdown.
See the reality of digital intelligence with a free impact assessment.
Your data, your reality in Enlighten XO.
1. Send us a sample of voice
and chat conversational data
2. Enlighten XO will identify the
top automation opportunities
by intent
3. You will receive select data
exports and a customized ROI
