Enlighten AI

Power CX
Perfection

Make your entire contact center smarter. Analyze
every moment of every interaction to identify
behaviors that drive perfect experiences.

Make your CX soar with
the power of AI

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Learn how to stay ahead of the competition by turning
insights into a real-time action with the power of AI
embedded into a suite of NICE CX applications, right
out of the box.

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Experience Enlighten AI

Introduction Video

Until now, measuring human behaviour
at scale to enhance CX was
impossible. Now it is.

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Customer Satisfaction

Automatically measure agent behaviors
that impact customer sentiment

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Sales Effectiveness

Proactively hone agent service and sales
skills in real time

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Complaint Management

Identify and manage complaints
effortlessly

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Introduction
Video

Customer
Satisfaction

Sales
Effectiveness

Complaint
Management

Drive Extraordinary
CX with Enlighten AI

Get smarter about AI with this interactive whitepaper

Discover how AI empowers agents to deliver perfect CX by
suggesting the next right behavior — at just the right time.

Schedule a demo

Learn how to gain insights never before possible. Enlighten AI for CX solutions are purpose built, and optimized to meet and exceed your customers’ digital-first, cross-channel expectations

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Achieve all your performance goals with
purpose-built AI

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Organizations using AI are racing ahead

0x

increase in customer
satisfaction YoY

0x

decrease in customer
effort YoY

0x

decrease in operational
costs YoY

0x

increase in client
retention rates YoY

Learn more about Enlighten AI

Whitepaper

AI for Contact Centers

Report

How AI Helps Empower CX Agents

Report

AI for the Omnichannel World

Whitepaper

The Bigger Picture For AI

Press Release

Enlighten AI Receives 2022 Customer Magazine Innovation Award

Ebook

AI for Complaint Management

Whitepaper

AI Sentiment Analytics Explained

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Whitepaper

Sentiment in Customer and Agent Interactions

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Get in touch and put Enlighten AI to work for you.

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Drive Extraordinary CX with Enlighten AI

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