Conversational AI
Conversational
AI for CX
Customers expect intelligent conversations
Superior customer experience today requires conversational AI! Gone are the days of stiff, canned responses. Engaging customers today is all about understanding customer questions and responding with more natural language and friendlier answers.
NICE is building on 30+ years of CX and AI experience to harness the power of artificial intelligence and deliver innovative CX solutions that drive new levels of customer satisfaction and loyalty.
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Transforming CX with conversational AI
What is conversational AI? There are many ways to transform customer experience with this new artificial intelligence technology that engages in natural language conversations with humans in a variety of interactive applications including chatbots, virtual assistants, conversational interactive voice response (IVRs), mobile apps, messaging, or real-time guidance for contact center agents.
Now conversational AI can be applied across the complete customer journey to better understand and interact with customers in a more human way.
NICE is the most trusted provider of call center service software
Complete CXi platform for every journey
Complete, proven, and smart. CXone is the top choice of leading global brands to succeed in with the best competitive advantage in today’s world—exceptional customer experiences.
The CXone difference
2023 Aragon Research Globe for Conversational AI
NICE named a Leader in 2023 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
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2023 Gartner Magic Quadrant for CCaaS report
NICE named a Leader in 2023 Gartner Magic Quadrant™ for Contact Center as a Service
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Metrigy report recognizes NICE CXone Expert
Metrigy gives top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.
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Conversational AI ensures friction-free CX
Level up customer understanding
Conversational AI built in to your CX applications strengthens understanding of customer context, intent, and nuances
Improve proactive communications
Engage customers with proactive, personalized experiences with friendly conversational AI outreach
Resolve customer needs faster
Use conversational AI bots to collect information before transferring to contact center agents
Make self-service more human
Rapidly build, test, and maintain conversational AI bots for faster self-service—no coding required
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