CCaaS
Contact Center as a Service (CCaaS)
Deliver the extraordinary
Every day in your call center service you are on the front line with customers. NICE is the leading provider for call center software that is used by over one million agents around the world.
CXone is the most complete cloud contact center platform for customer service to manage all CX interactions across the end-to-end journey. Meet customers at every digital entry point, deliver smart self-service that works every time, and empower call center agents to effectively engage customers.
Thank You!
Deliver exceptional customer service every day
Modernizing to a CCaaS platform (Contact Center as a Service) is the best, most reliable way to support all customer interactions with speed, agility, scalability, security, and effectiveness. Consolidating all customer experience (CX) applications and systems on one complete cloud native CCaaS streamlines operations, manages self-service applications, and maximizes productivity for agents.
- Virtually limitless scalability to manage spikes in demand
- Manage all communications channels on one platform
- Consolidated reporting
- Disaster recovery and resilience
Learn what Industry Experts say about NICE
cloud contact center solutions
Forrester names NICE a leader in CCaaS
NICE is named a leader in The Forrester Wave™: Contact Center As A Service, Q1 2023 report evaluating top provider's current offering, strategy, and market presence. NICE leadership is highlighted by:
- Relentless focus and experience with AI for customer experience
- Key investments in leading digital and self-service interactions
- Unique breadth of cloud-native services on a single platform
NICE is the most trusted provider of call center service software
NICE CXone Platform Overview
Take a closer look at how CXone operates to empower businesses to deliver powerful customer experiences, on every interaction. Deliver intelligent, connected interactions on a unified, scalable, cloud-based platform.
The CXone difference
2023 Aragon Research Globe for Conversational AI
NICE named a Leader in 2023 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
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2023 Gartner Magic Quadrant for CCaaS report
NICE named a Leader in 2023 Gartner Magic Quadrant™ for Contact Center as a Service
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Metrigy report recognizes NICE CXone Expert
Metrigy gives top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.
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Why choose NICE for call center service
NICE CXone is the only cloud CX solution that brings every interaction into one complete platform that enables highly personalized customer and agent experiences across the complete customer journey.
Entry points
- Phone (IVR/ACD)
- Chatbots/Virtual agents
- Website
- Search engines
- 30+ channels including messaging
Smart self-service
- Conversational AI & chatbots
- Dynamic web help guides
- Proactive notifications
- Interactive Voice Response (IVR)
- Knowledge management
Journey orchestration
- Automatic Contact Distribution (ACD)
- Web Chat
- Predictive Dialer
- Messaging Channels
- In-App Messaging
Agent experience
- Employee performance
- Workforce scheduling
- Skills-based routing
- Quality management & coaching
- Real time guidance
Analytics & reporting
- Enlighten AI for CX
- Interaction Analytics
- Business Intelligence
- Performance Analytics
- Voice of the Customer
Open cloud platform / CCaaS
- Security and compliance
- CRM / UCaaS integrations
- Ecosystem partners
- Voice as a Service
- APIs & developer tools
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