AI for CX
AI Personal Assistants for Contact Centers
Conversational AI bots for voice & chat interact with customers for more natural, personalized assistance, powered by artificial intelligence.
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Automation with an AI Personal Assistant
Now, the latest generation of AI can give companies the ability to identify the most common customer intents and automate the journey related to those intent and offering an even more human-like experience to AI Personal Assistants or bots.
Generative AI also recognizes different ways a customer can say what they need or want to do. From there, it can sift through company knowledge repositories to give the best information to customers, agents, and bots to resolve customer issues.
Smart Knowledge Management: The Path to Happy Customers and Productive Agents
Happy customers and productive agents have something in common—they both have easy access to accurate, up-to-date information. Aberdeen lays out the impact of smart knowledge management in the contact center.
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NICE Cxone Expert knowledge management improves customer satisfaction
When customers first reach out, it’s usually not to an agent. How can you help them, if you don’t know they need help? NICE CXone Expert knowledge management can help satisfy customers and improve customer loyalty.
NICE is the most trusted AI for business
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