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A one-stop solution for all your agents. The power of a unified cloud platform for all your customer experience needs that streamlines work processes, picking up instantly on one side of the world where someone miles away left off.
All your operational needs in one place and on your terms. You only pay for what you use and are free to scale up and down as necessary.
CXone combines with your current CRM for a natural extension of business processes, combined with the agility and expandability of a cloud-based support system.
With CXone, agent location is nota problem. By adopting a cloud-based system for all your Contact Centre needs, your agentsbecome one unit allowing them to work smarter and respond faster – together.
CXone joined the ranks with thousands of relief effort organisations and volunteers to relieve some of the chaos following Hurricane Harvey. The swift adaptability and automatic integration of the cloud-based contact center allowed for almost immediate set-up of over 2500 agents in less than 72 hours and streamlined interconnectivity between different departments.
The Carlson Rezidor Hotel Group, owner of the Radisson Blue, Radisson Country Inn Suites, and Quorvus brands, turned to CXone for a personalised and innovative customer service solution. No other platform was able to connect all 250 contact centres spread out in various locations as seamlessly as CXone.
As a fast growing company in a hot market, Sunrun needed a contact cenre platform that could keep up. That’s why the solar-focused company turned to CXone for rapid CRM integration and data mapping for increased business performance.
CXone offers a unified customer experience platform that includes the most cutting-edge and advanced customer experience applications such as omnichannel routing, analytics, artificial intelligence and workforce optimisation. The self-learning systems works alongside your progress to deliver continuous improvement.
CXone is a fully scalable, open, cloud native platform. The platform provides automatic upgrades, 99.99% guaranteed availability, and full flexibility so that you’ll only pay for what you use.
CXone integrates with all leading CRM’s including Salesforce, Oracle, Zendesk and Microsoft Dynamics.
Our customers include 85 of the Fortune 100 and we are the #1 position from all leading analysts. With proven domain expertise, we handle over 6 billion interactions a year and have over 200,000 agents in the cloud.
Staying competitive and meeting industry standards requires a cloud contact centr platform that enables your business to adapt quickly. This whitepaper provides insights on how to ensure a smooth transition to the cloud, by taking a strategic view and creating a holistic plan that takes workforce, processes and technology into account.
NICE inContact is named a Leader and achieves the highest overall position for ability to execute in the just-released 2020 Gartner Magic Quadrant for Contact Center as a Service, report.
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