Knowledge Management
Your customer's journey begins with a search. Meet them there and ensure they receive the right content, wherever they are.
Learn moreFind the Right CXone Mpower Package for You
Our flexible packages allow you to customize CXone Mpower pricing to your unique business needs. Get everything you need to delight customers and scale operations with our all-in-one CCaaS platform.
Currency
CXone Mpower
Automate Your
Customer Service
Seamlessly Orchestrate Workflows, Agents, Data, and Knowledge
The unified, scalable AI platform to deliver next-generation customer service automation.
Ultimate Suite
$249
/
month*
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Proactive AI-Powered Experiences on a Single Platform
- Design, build, and operate every element across every customer journey and touchpoint
- Complete end-to-end automation of Customer Service Workflows
- Full orchestration of human and AI agents
- AI trained on billions of Customer Service interactions with brand specific guardrails and access
Agent
Interactions
Orchestration
Digital Agent
$71
/
month*
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Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
- Dedicated agent and supervisor workspace
- Prebuilt data visualization dashboard and reports
- Digital recording and storage
Voice Agent
$94
/
month*
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Support voice calls for live agents and self-service
- CXone multi-tenant cloud, open platform, common data sets and models
- Unified administration and user interface
- Universal queue with concurrent interaction handling
- Dedicated agent and supervisor workspace
- Self-Service via voice IVR with no-code configuration
- Prebuilt and customizable cross-domain dashboards and reports
- Voice recording and storage
Omnichannel Agent
$110
/
month*
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Get true omnichannel with blended digital and voice
- Omnichannel blended routing for digital and voice
- Universal queue with concurrent interaction handling
- Voice and digital capture, storage, search and playback
- Dedicated agent and supervisor workspace
- Voice and digital prebuilt data visualization dashboards and reports
Workflow Orchestration, Optimization, and Analytics
Essential Suite
$135
/
month*
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Empower agents with Quality Management
- Includes Omnichannel Agent package, plus:
- Screen recording for agent desktop for both voice and digital interactions
- Quality Management workflows, including rich evaluation options, automated interactions distribution, coaching, calibrations, appeals and self-assessment.
- Dedicated supervisor workspace enabling omnichannel real-time monitoring and streamlined workflows for managing agents
- Prebuilt and customizable cross-domain dashboards and reports
Core Suite
$169
/
month*
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Optimize efficiency and engagement with WFM and Performance reporting
- Includes Essential Suite, plus:
- Omnichannel AI forecasting and scheduling
- Agent mobile scheduling app with auto approvals
- Adherence and time utilization insights
- Enhanced performance visualization and insights
- 360 view of the agent KPIs, metrics and trends
Complete Suite
$209
/
month*
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Improve CX with the complete suite including Analytics & VOC
- Includes Core suite, plus:
- Identify trends and root causes using AI-driven omnichannel analytics across 100% of voice, text, and digital interactions
- Analyze, measure and quickly uncover insights with prebuilt categories, entities, and sentiment analytics
- Take immediate action and drive improvements in CX with out-of-the-box dashboards and in-depth reporting
- Contextual and conversational customer feedback
- Capture Voice of the Customer as part of IVR and quality workflows
*Prices listed as per-agent per-month.
Add-on to your package with our selection of a-la-carte services.
Agent Augmentation
Empower agents and supervisors to drive skilled labor, productivity, satisfaction, and engagement more than ever before.
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AI-powered Self-Service
Create customized self - service with trusted company knowledge to align every response with brand and business goals.
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Automated Interaction Summarization
Reduce costs, improve agent productivity and boost CX with fast and accurate generative AI-powered summaries for every interaction.
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Proactive Engagement
Engage all your customers, even the silent ones. No more relying on expensive assumptions about your customers.
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Experience Optimization
Analyze conversations to build effective self-service and transform your digital CX.
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Achieve it all with NICE.
Learn more about our feature-rich packages.
Ultimate Suite
Complete Suite plus:
AI-powered End-to-End CS Automation
Full Orchestration of Every CS Touchpoint
- Proactive AI agents for digital and voice
- Real-time Agent Augmentation
- Continuous self-optimizing workflows powered by AI-memory
Unparalleled Data and Knowledge Capabilities
Master all your data, knowledge, and AI models in one place
- Personalized interactions with CS contextual insight
- Role-based access control and power guardrail management
- Inject the right data & knowledge into all your CX workflows
Complete Suite
Core Suite plus:
Interaction Analytics
Omnichannel AI and analytics on every interaction
- Identify trends and root causes
- Analyze CSAT with AI sentiment analysis
- Pre-built categories, BI dashboards & reports
Feedback Management
VoC embedded natively in IVR and quality workflows
- Hassle-free IVR integration & call recordings
- CSAT score in QM & PM
- Feedback from any voice or digital channel
Core Suite
Essential Suite plus:
Workforce Management
Patented omnichannel forecasting, free mobile app and schedule automation
- Patented forecasting & schedule simulation
- Mobile app & auto approval - no extra cost
- Adherence and Time Utilization insights
Performance Management
Tighter WEM integration and Omnichannel near real-time insights
- Near real-time ACD & Digital platform dashboards
- Wallboards
- WEM OOTB integrations (QM, WFM, Feedback Management and more)
Essential Suite
Omnichannel Agent Package plus:
Recording
Omnichannel capture, search and playback
- Omnichannel free text search
- Screen capture for voice & digital
- Elevation and omni session playback
Quality Management
End to end QM flows: evaluations, coaching and self-assessment, calibrations and appeals
- Rich evaluation form design options
- Automated sampling and interaction distribution
- Offline interactions evaluation