Redefine Possible with CXone Mpower AI - Phoenix, AZ
Thursday, February 20, 2025, 12:30 pm – 5:30 pm
Join us on Thursday, February 20, 2025, at the Phoenix Art Museum for an exclusive exploration of CX AI’s transformative power. Discover the latest trends, visionary insights, and cutting-edge solutions that will empower you to redefine your organization’s success.
This extraordinary afternoon inspires and equips local CX leaders to become true AI Changemakers. Learn directly from NICE’s AI pioneers and gain actionable strategies to lead in this era of innovation confidently.
Our keynote speaker, Byron Reese, CEO of scissortail.ai, will share his visionary perspective on AI, leadership, and the profound implications of emerging technologies on the future of work.
Explore the full session line-up:
12:30 PM – Networking
1:00 PM - AI Trends with Byron Reese, CEO, scissortail.ai: interactive talk about current AI trends, their importance and impact on CX, and advice on how attendees should approach AI to their advantage in 2025.
2:00 PM – Break
2:15 PM - The Future of CX is Automated (Elizabeth Tobey, VP Marketing, NICE): learn why a hyper platform is necessary to achieve optimal results from AI for customer service automation; ends with a demo highlighting verticalized scenarios for automation, augmentation, and AI-powered workflows
3:15 PM – Break
3:30 PM - Becoming an AI Changemaker (AI Specialist NICE): learn about change management for optimal AI adoption, teaching them to become AI advocates and coaches for their teams
4:30 PM – Happy Hour
Don’t miss this opportunity to ignite your potential and shape the future of customer service.
