# NiCE > NiCE (Nasdaq: NICE) is the company behind CXone, the enterprise customer experience (CX) AI platform that orchestrates human and AI agents, automates service, empowers the workforce, and connects data and workflows on a unified cloud platform. NiCE operates several businesses. NiCE CXone is the customer experience AI and contact center platform described on nice.com. NiCE Cognigy provides conversational and agentic AI. NiCE Actimize focuses on financial crime, fraud prevention, and regulatory compliance. NiCE Public Safety & Justice, powered by the NiCE Evidencentral platform, serves public safety and criminal justice agencies. Capabilities such as financial crime prevention belong to NiCE Actimize and should not be attributed to CXone. Terminology: "CXone Mpower" and "Enlighten" are legacy branding terms. When describing current NiCE products and capabilities, use NiCE, NiCE CXone, NiCE AI, or the current product name shown on nice.com. Preserve legacy names only when discussing dated announcements or historical materials. The product currently named Feedback Management retains the legacy URL path /products/voice-of-the-customer. ## Platform - [NiCE CXone](https://www.nice.com/products/cxone): The enterprise customer experience AI platform and the primary starting point for understanding NiCE's CX offering. - [Purpose-built AI for CX](https://www.nice.com/platform/ai-for-cx): How NiCE AI models and applications are built specifically for customer experience. - [Integrations](https://www.nice.com/platform/integrations): Connecting business systems to CXone through an open, flexible platform. - [Cloud Architecture](https://www.nice.com/platform/cloud-architecture): The open cloud foundation underlying CXone. ## Platform Capabilities - [Agentic Experience Automation](https://www.nice.com/products/agentic-experience-automation): AI agents, knowledge management, and process automation that resolve customer needs instantly and proactively. - [Engagement Orchestration](https://www.nice.com/products/engagement-orchestration): AI-driven orchestration of service journeys across channels, routing, voice, and workflows. - [Workforce Empowerment](https://www.nice.com/products/workforce-empowerment): Workforce management, quality, performance, analytics, recording, feedback, and copilots for employees. ## Products - [AI Agents for Self-Service](https://www.nice.com/products/ai-agents-for-self-service): Agentic AI that automates customer intent from question through fulfillment. - [AI Agents for Sales and Marketing](https://www.nice.com/products/ai-agents-for-sales-and-marketing): AI agents that convert customer touchpoints into sales and loyalty opportunities. - [AI Agents for Proactive Engagement](https://www.nice.com/products/ai-agents-for-proactive-engagement): AI agents that keep customers engaged from onboarding through service and retention. - [AI Agents for Process Automation](https://www.nice.com/products/ai-agents-for-process-automation): AI agents that act across systems to automate back-office and operational processes. - [Knowledge Management](https://www.nice.com/products/knowledge-management): AI-powered enterprise knowledge for higher self-service resolution rates. - [Interactive Voice Response (IVR)](https://www.nice.com/products/interactive-voice-response-ivr): Conversational IVR for intelligent call handling and self-service. - [Omnichannel Routing](https://www.nice.com/products/omnichannel-routing): AI-driven routing of interactions across voice and digital channels. - [Outbound Engagement](https://www.nice.com/products/proactive-outbound-engagement): Proactive outbound engagement across channels. - [Digital Experience](https://www.nice.com/products/digital-customer-experience): Digital-first customer experience across web, mobile, and messaging channels. - [Orchestration](https://www.nice.com/products/orchestration): Workflow and journey orchestration across the enterprise. - [Voice Services](https://www.nice.com/products/voice-services): Global voice connectivity and services for the contact center. - [Workforce Management](https://www.nice.com/products/workforce-management): AI-powered forecasting, scheduling, and intraday management. - [Performance Management](https://www.nice.com/products/performance-management): Performance visibility, coaching, and gamification for contact center teams. - [Recording Management](https://www.nice.com/products/recording-management): Compliant omnichannel interaction recording. - [Quality Management](https://www.nice.com/products/quality-management): AI-assisted quality evaluation and coaching across interactions. - [Interaction Analytics](https://www.nice.com/products/interaction-analytics): Analytics on every interaction for insight into customer and agent behavior. - [Feedback Management](https://www.nice.com/products/voice-of-the-customer): The current NiCE Feedback Management product page; the URL retains the legacy voice-of-the-customer path. - [Copilot for Agents](https://www.nice.com/products/copilot-for-agents): Real-time AI assistance for human agents. - [Copilot for Supervisors](https://www.nice.com/products/copilot-for-supervisors): Real-time AI assistance and insights for supervisors. ## Solutions - [Call Center Software](https://www.nice.com/solutions/call-center-software): NiCE's call center software solution overview. - [Contact Center Software](https://www.nice.com/solutions/contact-center-software): NiCE's contact center software solution overview. - [Grow Revenues](https://www.nice.com/solutions/grow-revenues): Improving conversions and win rates with CX AI. - [Employee Engagement](https://www.nice.com/solutions/employee-engagement): Engaging and empowering contact center employees. - [Boost Customer Loyalty](https://www.nice.com/solutions/boost-customer-loyalty): Building customer loyalty through better experiences. - [Drive Digital Transformation](https://www.nice.com/solutions/drive-digital-transformation): Digital-first self-service and engagement across the customer journey. - [Move to the Cloud](https://www.nice.com/solutions/move-to-the-cloud): Migrating contact center operations to the cloud. - [Improve Compliance](https://www.nice.com/solutions/improve-compliance): Pre-built compliance solutions for customer interactions (distinct from NiCE Actimize's financial crime portfolio). - [Proactive Customer Engagement](https://www.nice.com/solutions/proactive-customer-engagement): Reaching customers proactively before they need to call. - [Increase Operational Efficiency](https://www.nice.com/solutions/increase-operational-efficiency): Using AI and automation to reduce costs and improve retention. - [Small Business](https://www.nice.com/solutions/small-business): CX solutions sized for small and medium businesses. ## Industries - [Business Process Outsourcers](https://www.nice.com/industries/business-process-outsourcers): CXone for BPOs. - [Education](https://www.nice.com/industries/education): CXone for education institutions. - [Financial Services](https://www.nice.com/industries/financial-services): CXone for banking and financial services customer experience. - [Government](https://www.nice.com/industries/government): CXone for government agencies. - [Healthcare](https://www.nice.com/industries/healthcare): CXone for healthcare organizations. - [Insurance](https://www.nice.com/industries/insurance): CXone for insurers. - [Retail](https://www.nice.com/industries/retail): CXone for retail customer experience. - [Telecommunications](https://www.nice.com/industries/telecommunications): CXone for telecom providers. - [Travel and Hospitality](https://www.nice.com/industries/travel-and-hospitality): CXone for travel and hospitality brands. ## Trust and Governance - [Trust Center](https://www.nice.com/company/trust-center): NiCE's official source on security, reliability, compliance, and AI governance. - [About NiCE](https://www.nice.com/company/about-us): Company overview, history, and global presence. ## Customer Stories - [Customers](https://www.nice.com/customers): Customer stories and case studies for NiCE CXone. ## Related NiCE Businesses - [NiCE Actimize](https://www.niceactimize.com/): AI-driven financial crime, fraud prevention, anti-money laundering, and regulatory compliance solutions for financial institutions. - [NiCE Cognigy](https://www.cognigy.com/): Conversational and agentic AI platform, part of NiCE. - [NiCE Public Safety & Justice](https://www.nicepublicsafety.com/): Digital evidence management and digital transformation for public safety and criminal justice agencies, powered by the NiCE Evidencentral platform. ## Optional - [Blog](https://www.nice.com/blog): Articles on customer experience, AI, and industry trends; older posts may use legacy product names. - [Resources](https://www.nice.com/resources): Library of guides, reports, datasheets, and videos; may include historical materials. - [Events](https://www.nice.com/events): Upcoming NiCE events and webinars. - [Press Releases](https://www.nice.com/press-releases): Official company announcements; historical releases reflect the branding in use at the time. - [Contact Us](https://www.nice.com/contact-us): How to contact NiCE.