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Interactions is where the future of CX is defined. Thousands of CX experts and leaders come together at the largest CX industry event to experience firsthand the latest innovation, insights, expert analysis, and the essential best practices you need to transform your business. Don’t miss out on the opportunity to be part of shaping the future of CX.
Take a look at our 2024 event HIGHLIGHTS.
Our event is loaded with an inspiring agenda, including analyst insights, workshops and panels, discussing everything you need to know about world-class CX innovation.
Start with Interactions.EDU day (Monday, June 16th). Choose from a variety of product training courses to realize the value of your NICE solutions.*
*attending EDU day requires special registration and extra fee
Network and associate with industry leaders and analysts to share CX best practices, interact with NICE experts and see up-close the latest innovations in Generative AI, cloud, digital and much more.
Have a blast with top notch entertainment, exciting gamification and fun activities. Stay tuned and be prepared to be wowed with more announcements coming soon. Interactions 2025 has it all!
9:00 am - 5:00 pm
6:00 pm - 9:00 pm
9:00 am – 10:30 am
11:00 am – 5:00 pm
7:00 pm – 10:00 pm
9:00 am – 10:15 am
10:45 am – 4:00 pm
4:15 pm – 5:15 pm
* Agenda subject to change
Our agenda is loaded with exciting sessions, workshops and panels where you can hear about the latest innovations and best practices that will help your organization deliver the best customer experiences. Get inspired by your peers, industry analysts and NICE experts when they share their experience and knowledge around everything that matters to today’s CX leaders.
These sessions, led by NICE's product leads, will take you on a journey of how AI can revolutionize your business by augmenting your workforce, automating your service end-to-end and orchestrating your consumer's experiences. Learn about NICE's AI reality and how it can help you unlock the power of AI to elevate your customer experience to new heights. Discover practical strategies to integrate AI into your service operations for faster resolutions, lower cost and higher customer satisfaction.
Discover how CX leaders of the biggest brands are leveraging Workforce Augmentation solutions to harness AI to elevate human performance across all CX roles. This track focuses on how NICE customers are enhancing real-time engagement, knowledge access, and hyper-personalized interactions to boost customer satisfaction. Come hear how smart knowledge management and AI copiloting, empowering agents, supervisors, and CX leaders with actionable insights. Learn how personalized virtual companions and AI-powered Quality Management tools guide agents to improve behaviors and resolve issues faster. Finally, explore how continuous performance analysis and AI- powered coaching opportunities transform CX outcomes and compliance adherence.
Explore how your peers are using Interaction Orchestration solutions, leveraging AI to create seamless, omnichannel experiences across any touchpoint, from voice to digital. This track will showcase true customer stories on how intelligent routing connects customers to the right human or AI agent, ensuring a consistent and personalized journey; how proactive engagement and AI-based tools anticipate needs and resolve issues before they arise. Join your peers as they share their experience on how smart self-service solutions and conversational AI improve customer interactions and drive efficiency in their organizations.
Join this track to uncover how service organizations around the world are leveraging Service Automation solutions to streamline customer service from intent to fulfillment, integrating front, mid, and back-office processes. Learn how they identify automation opportunities and create scalable digital experiences that empower consumers with smart AI-based self-service. Come learn from your peers while they demonstrate how CXone Mpower provides automatic insights, exports training data, and uses AI-driven experience memory for seamless, human-like interactions. Explore how CXone Mpower executes entire workflows, delivering fully automated customer experiences, and see how intelligent automation drives efficiency while maintaining a personalized touch.
Join this track to discover how the industry's most comprehensive, AI-powered CX open cloud platform, CXone Mpower, propel customer service organizations like yours to game-changing results and eliminate barriers hindering their growth. Gain insights from CX leaders who leverage CXone Mpower as the cornerstone of AI innovation, flexibility, scalability, and agility needed to adapt to evolving customer demands and market dynamics, and to becoming a true AI leader.
Join our team of knowledgeable education professionals and business consultants to discover how your NICE solutions can take you from this point in time into the future of AI. Uncover the AI options in your existing tools and solutions, and find new opportunities to maximize the full potential of your NICE solutions on your way to become an AI power user.
Join us for an in-depth discussion on how NICE is transforming customer experiences across various industries. Discover how our customers are leveraging AI-driven self-service, agent assist, and advanced technology to reshape the way they engage with their customers. Hear from a diverse range of industries as they share real-world examples and strategies to enhance service delivery, improve customer satisfaction, and maintain a competitive edge. Whether you're looking to streamline operations or deliver personalized experiences, this track will provide valuable insights to help you drive success in your sector.
Complement your experience with Interactions.edu day on June 10th. Get valuable, practical knowledge allowing you to extract the most from your NICE solutions. Join these in-depth, training workshops, delivered by our expert education specialists and business consultants. Select one, or move between 16 Interactions.edu tracks, including:
Join us for the CXone Mpower Omnichannel Routing experience! In this track, we will dive into ACD Administration within the Digital Experience, explore the advanced features of the New Supervisor, and master Digital Contact handling with the CXone Mpower Agent. Additionally, we will demonstrate how Copilot seamlessly integrates with both the Agent and Supervisor, enhancing productivity and efficiency.
Immerse yourself in an in-depth overview and setup of CXone Mpower Workforce Management. The sessions in this track will cover essential aspects such as Administration, Roles & Permissions, WEM Skills, Activity Codes, and ACD Mapping. You’ll also explore Forecasting, Scheduling, Real-Time Adherence (RTA), and the Intraday Manager to optimize workforce operations. Additionally, delve into Dashboards, Shift Bidding, Time Off, Managing Requests, Reporting, and My Zone. This track offers everything you need to know about Workforce Management.
Experience CXone Mpower Quality Management from A-Z. This comprehensive track includes an Overview and Setup, Administration Review, Custom Form Creation, Quality Plan Development, Manual QAs, My Zone, Quality Management Coaching, Dashboards and Reporting, and Quality Management for Agents.
Become a reporting guru as you learn how to optimize your contact center's data analytics using the CXone Mpower Reporting tools. This track offers an in-depth exploration of reporting capabilities within CXone Mpower. The sessions will cover Pre-Built Reports, Custom Reporting, and Data Download. You'll also dive into Dashboards for WEM, QM, and IA. Additionally, take a Metric Deep Dive and explore the Data Dictionary to gain a comprehensive understanding of your metrics and data.
Learn how to take control of your Contact Center with CXone Mpower Studio. This track includes sessions on ACD Administration for Studio, an Introduction to IVR Development with CXone Mpower Studio, and mastering Variables and Snippets. You will also learn Best Practices to optimize your Studio Scripting.
Join this track to explore various aspects of the Digital Experience, including Studio modular scripting, advanced script communications, and setting up Agent integration workflows.
Master the art of personalized customer engagement across your digital channels. Learn to design and implement seamless experiences by resolving friction points in real time using CXone Mpower Digital Channels and Guide. Meet your customers where they are, where they'd like to go...or where you want them to go! Gain practical insights and hands-on experience to elevate satisfaction and optimize digital journeys.
Join our experts for a transformative training experience to learn how to make data-driven decisions and improve your coaching abilities using CXone Mpower Interaction Analytics. Learn to surface complaints, contact reasons, and many other crucial data points to drive ROI. This track focuses on developing best practices to manage the features and capabilities of CXone Mpower Interaction Analytics effectively.
Maximize your outbound performance with CXone Mpower SmartReach! Learn to create highly targeted campaigns using advanced segmentation and contact management, design efficient agent desktops with our intuitive visual editor, and master our robust outreach tools with built-in compliance safeguards. Transform your outbound strategy and enhance your agent experience.
A Transformation Changemaker drives AI adoption by challenging norms, advocating innovation, and delivering measurable impact. As organizations integrate AI, these leaders ensure meaningful transformation & drive adoption. Learn from Value Realization Services (VRS) experts on how to become a changemaker and maximize your impact with proven strategies.
Is your organization looking to move beyond the basics and create best-in-class AI strategies that scale? Don't miss this unique opportunity to hear from our Value Realization Services (VRS) experts about leveraging industry-leading practices to prepare your organization for hyperscale.
Join the NICE IEX Workforce Management Suite experience! In this track, our experts will guide you through key elements in scheduling, forecasting, and intra-day processes using the NICE solutions. Sessions will cover NICE IEX Workforce Management (WFM), Employee Engagement Management (EEM), and Enhanced Strategic Planner (ESP) to drive more effective results.
Join us to gain valuable skills and knowledge on how best to utilize the WFM industry leading technology to align processes with multi-channel routing, back-office processing, and other complex environments. These training workshops will cover NICE IEX Workforce Management to drive more effective processes.
Explore this immersive training experience to enhance your skills and knowledge in Nexidia Interaction Analytics. This track will explore the features and capabilities of Nexidia Interaction Analytics and Enlighten through our education workshops. Gain invaluable insights and adopt best practices along the way.
Learn how you can enhance your skills in optimizing quality and coaching programs with NICE Quality Central. In these workshops, you'll discover our customers' favorite features and capabilities, helping you drive efficiency in quality management and coaching processes.
Don’t miss your chance to be recognized on the
industry’s biggest stage. Applications are now
open for the 2025 CX Excellence Awards,
presented at Interactions
Share Your Success Story at Interactions 2025 in Vegas! As our valued customer, we believe your experience and innovative use of NICE products can inspire others and shape the future of customer experience. Whether you’ve enhanced customer experience, streamlined operations, or driven measurable success with NICE solutions, we want to hear from you!
Don’t miss this opportunity to inspire your peers, highlight your achievements, and make your mark in the industry! We can’t wait to hear what you’ve accomplished!
Make Interactions part of your marketing plans for 2025.
Become a sponsor and access key influencers and decision
makers to increase brand impact and engage with
attendees. Download the Sponsorship Brochure for details!
Fees apply to payments received prior to the indicated deadlines
Early bird
$1095
incl. EDU
$1295
Mar 14
Regular Rate
$1395
incl. EDU
$1595
May 23
Last Chance
$1650
incl. EDU
$1850
Jun 15
The best customer experience conference I've attended in my 20+ years in CX.
This was my first conference and I was blown away.
Mind blowing. I had a great time and learned so much!!!
The sessions & presenters were fantastic!
Great real examples and demos!
Loved everything about the conference!
Everything was great, one of the best conferences I have attended in a long time.
Overall, I thought it was fantastic. Very helpful and informative.
By far and away the best experience I have ever had at a vendor conference.
This session was mind blowing!
Interactions 2025 will take place at the Aria Hotel,
a luxury resort in the center of the Las Vegas strip.
Book your hotel guest room now for Interactions 2025.
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