- Native Salesforce case routing
- Built-in integration for both Salesforce Sales Cloud & Service Cloud
- Multichannel routing for inbound, outbound voice and chat interactions
- Default ANI screen pop behavior
- Click to Dial functionality
- Integration with our no-pause Personal Connection™ Dialer
NICE CXone Agent for Salesforce – Contact Center & CRM Together
February 9, 2015
Great customer experience first starts with a great agent experience. Call center managers have long struggled with trying to give their agents enough information on their screens without overwhelming them.With NICE CXone Agent for Salesforce, your agents can see both relevant contact center information as well as Salesforce customer data on the same screen!This plugin gives you and your agents: