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The NICE product family now includes the Performix suite of Performance Management (PM) solutions, encompassing dashboards, KPIs, scorecards, workflows, notifications and reporting for all contact center functions and enterprise users. This suite can be integrated with other NICE solutions or with applications from other vendors to improve the management of the contact center.
Performix TechnologiesTM provides industry leaders world-wide with solutions that enable them to increase efficiency, drive revenue, and reduce costs throughout their organizations. Performix:
- Combines a flexible performance management platform, applications, and deep industry domain knowledge
- Helps organizations achieve dramatic year-on-year improvements in all areas of employee performance, goal management, employee attrition, and customer service.
- Is fully integrated with the NICE family of solutions
- Works seamlessly with tools and applications from other vendors.
The new NICE solution offers a truly comprehensive view of the enterprise that addresses strategic business issues rather than just tactical optimization and efficiency levels, and implements an open architecture that accommodates all environments and enables customers to leverage existing investments.
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