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Millions of customers.
Massive quantities of information.
Thousands of interactions every week through the contact center.
This is the hidden wealth of the modern enterprise.
NICE is the market leader in providing Insight from InteractionsTM to enterprises around the world. With NICE SmartCenter™, NICE's solution for managing contact centers and driving business performance, contact centers gain a single view of their business, improve efficiency, effectiveness and quality of service, and better align their objectives with the enterprise.
NICE SmartCenter builds upon the success of NICE Perform® by expanding significantly the offering and leveraging the synergies with IEX® TotalView® and Performix™.
NICE SmartCenter is designed to enable organizations to run their contact centers in a right-time, insightful and proactive manner, offering a set of advanced capabilities that provide a holistic view of contact center operations and business insight into market and customer dynamics. These capabilities are unified within a state-of-the-art Service Oriented Architecture (SOA) based framework, and implemented using a field-proven, structured methodology that lets organizations align people, processes, and technologies around their business strategy, and achieve a quantifiable ROI in record time.
Business users and executives across all industries can now benefit from the synergy between the entire spectrum of NICE SmartCenter best-in-class solutions - quality, workforce and performance management, interaction analytics, compliance, coaching, and customer feedback.
Learn more about NICE's solutions for the contact center and enterprise:
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