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The NICE Perform Compliance Suite incorporates unique audio phonetic analysis and compliance playback workflow, as well as screen content extraction, to provide clear added value to financial institutions.
Compliance officers can now discover essential information by searching all interactions for specific words or phrases. This information allows them to define and enforce specific policy models, manage investigations, and gain considerable insight concerning the risk factors involved in the organization's activities.
Additional risk management capabilities include:
- Monitoring compliance policies by imposing blackout periods, best execution practices and advanced alerts concerning possible Chinese Wall breaches.
- Advancing investigations by enabling central access from dashboards and policy reports, and granting drill-in/drill-out capabilities.
- Integrating transaction-related and interaction information to provide a holistic view of overall activity, giving compliance managers a more profound picture of organizational activity.
- Handling playback calls as part of a compliance case management workflow.
The NICE Perform Compliance Suite enhances existing models by providing earlier, more improved alerts and better detection rates, as well as higher scoring accuracy by reducing false positive identifications.
The NICE Perform Compliance Suite offers solutions that cover:
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