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The contact center is at the very heart of every company's interactions with its customers, because it manages the interactions that convey customer intent. It also stores the data containing information concerning how customers feel and what they think about the company. This means that the contact center can utilize these interactions to provide advanced insights about the challenges and opportunities facing the organization.
NICE Perform and other NICE tools ( NiceLog, NiceLog® High Density Logger, NiceLog® VoIP and NiceCall Focus III) capture, record, and log customer interactions (voice and screen) across all media, providing:
- Reliable recording installed with more than 24,000 customers
- Industry's highest compression rate - less space for more recordings
- Better reports implementing more than 60 best practice report templates
- Solutions for every technological environment (VoIP, traditional telephone or hybrid communications technologies).
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