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The NICE Perform® Compliance Suite automates the workflow process for accessing and replaying sensitive information regarding business activity and customer personal information contained in voice archives, ensuring that this sensitive information is protected and access is carefully monitored. This rules-based approach makes it easy to find interactions of interest, and then replay them directly from the desktop. An approval workflow can be customized to meet each site's specific approval requirements, and allow for managerial or compliance approval prior to user access.
NICE's compliance workflow:
- Allows secure and quick access to audio recordings.
- Saves time for traders, compliance and IT personnel.
- Improves and strengthens compliance coverage, including an audit trail.
- Gives full control over each access to the voice recording archives.
Using data mining and reporting capabilities, the NICE Perform Compliance suite offers advanced reporting that provides compliance and trading floor managers with insight into emerging trends, as well as alerts concerning trends and compliance risks for the trading floor manger.
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