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Business goals and priorities are evolving.
Major growth, consolidations, or expansions are planned.
These and other changes and trends can greatly affect everything from capacity needs to your software requirements, configuration, and hardware operations.
What to do?
The NICE Technical Health Check offers a comprehensive evaluation and testing of any existing NICE solution, performed by NICE consultants with special expertise in system architecture and IT analysis. They provide a detailed study that includes:
- A review of current system architecture to make sure it meets present requirements and expected future conditions.
- Automated tests of system utilization and performance.
- A software review – are the latest NICE software versions and patches installed on all servers.
- A detailed check to verify that each module is working error-free and performing to standard.
- A review of customizations made to the solution, to evaluate their operation and performance.
- Tests of enterprise monitoring to assure that the NICE modules are reporting properly, and that any errors are detected instantly.
- Discussion of long-term operational plans to evaluate how they might affect solution requirements in the future.
After analyzing the Health check results, the NICE assessment team will report precisely how the solution is performing. The team will identify any issues that could potentially impact overall efficiency, and make recommendations for addressing them.
The NICE assessment team can provide system administrators with guidance on making the necessary adjustments to the system, or arrange for NICE Services teams to design and implement changes.
NICE Services work worldwide, which means that NICE Technical Health Check Services are available wherever the solution is located.
And if assessments are required across several contact centers, a NICE project manager can coordinate the necessary resources for you, and provide a single point of contact for all the assessments..
To see how the NICE Technical Health Check Service can help keep solutions fully aligned with business goals and future plans - contact NICE Services at NICEservices@nice.com.
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