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NICE project managers work with the in-house project management team to take full responsibility for all NICE-related activities from inception and planning to final handover, assuring expert planning, coordination, and control.
They are well versed in all the contingencies, dependencies, and requirements of NICE implementations, and can dramatically streamline processes and help avoid needless delays and complications.
With NICE customers can forget about the learning curve, because:
- We already know all the touch points, dependencies, and resources required.
- We are familiar with contact center systems, equipment and environmental infrastructures.
- We avoid the obstacles and pitfalls that can cause needless delays.
And because we have implemented NICE systems in every type of contact center environment, we have proven processes and practices for implementing NICE solutions flawlessly.
NICE project managers have direct access to the R&D and development teams at NICE, so they can quickly address any technical issues that may arise during implementation.
And NICE Project Management will help frame NICE solutions with an eye to the future, to facilitate the addition of upgrades, expansions, or new features as the enterprise changes and grows.
NICE Project Management Services work worldwide. We can coordinate local resources where necessary, interface with on-site teams, and provide a single point of contact for your managers.
The NICE project manager will:
- Define and document requirements.
- Manage the NICE resources the implementation requires.
- Provide regular project reports on NICE related elements.
- Make sure that the project is completed on schedule, on budget and at the planned quality level.
- Manage the installation, configuration, and testing of the solution.
- Coordinate the training needs of end users.
- Hand over a working solution to the staff and the support organization.
To learn more about how NICE Project Management can provide maximum benefit from any NICE Solution, contact the NICE Global Services Organization at NICEservices@nice.com.
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