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NICE Systems solution offer most powerful capabilities and technologies available in the industry.
Just as importantly, NICE provides expert installation to assure that every solution is properly configured and enabled as part of the operating environment. This professional service is an integral part of every NICE solution, including NICE customized products.
And with our global presence, we can handle the installation of NICE solutions virtually anywhere in the world, and coordinate multi-site installations across global organizations.
NICE Systems Installed By NICE Teams
After installing hundreds of standard and customized NICE solutions, NICE knows how to get a system deployed, business-ready, and integrated with other systems and hardware in the contact center. NICE's accumulated knowledge and experience means that we know more than just how to implement NICE solutions. We know contact center environments, the various CTI and PBX architectures, and relevant business processes and systems. We are on familiar ground almost anywhere.
The NICE Methodology
NICE implements a proven methodology designed to mitigate risks, and avoid delays:
- A NICE project manager simplifies the process and streamlines complex or multi-site installations.
- We create a comprehensive site preparation plan to assure that the location is properly prepared for the installation, addressing everything from details such as power supplies and rack space, to cabling and interfaces with other systems.
- NICE installation teams perform various validation processes to make sure the system is properly configured for the environment, and to the required technical standards.
- The systems are now available for the customer to perform their specific acceptance tests.
- Upon the successful completion of the installation NICE provides complete documentation detailing precisely how the solution was installed, configured, and deployed across the enterprise.
- The NICE team also provides the systems details to the NICE support organization, who can explain the support processes and help staff access fast, expert assistance if required.
To learn more about getting NICE solutions online and operational for maximum business value - in one location or many - contact the NICE Global Services Organization at: NICEservices@nice.com.
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