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Our customers are our most important asset.
We provide them with market-leading solutions, outstanding products, and a range of support services that will help them get the very best out of NICE.
But extraordinary technology and extensive solutions are only the beginning.
NICE Global Services Organization (GSO) was established to translate the company's vision into a working business solution. Using a proven methodology, NICE encompasses everything from the initial design and configuration of the solution to the final handover to properly trained users and administrators.
It is the surest, most efficient way to get the capabilities of the NICE solutions fully integrated into the company's operations, and delivering benefits to the enterprise - fast.
NICE GSO services are all based on industry best practices and cover the following fields. Each service offered can be modified as needed to meet specific customer requirements in particular situations.
- NICE Installation Services: NICE solution installation is performed by specialist NICE installation technicians, who validate the system for the environment, verify that the solution is ready for deployment and provide full documentation.
- NICE Project Management Services: NICE project managers work with the in-house project management team on all NICE-related activities, from inception and planning to final handover. NICE project managers can dramatically streamline processes and help avoid needless delays and complications.
- NICE Training Services: NICE trainers provide end-users with the knowledge and skills they need to use NICE systems effectively. All training is tailored to the features and capabilities of each specific solution, and delivered exclusively by NICE certified trainers. NICE also provides a unique Education Portal to help train tomorrow's users.
- NICE Customization Services: NICE customization extends the power and business values of installed solutions by adding specialized features and functions (which may be specially designed) that can save time, perform functions unique to the business, or integrate more closely with other systems in the contact center.
- NICE Consulting Services: NICE consultants perform detailed assessments and analysis of operations and show how to get the maximum impact from NICE capabilities. They can improve the efficiency and power of a specific solution so as to meet the company's current and future business needs.
- Customer Maintenance and Support: Once the NICE solution is up and running, NICE Customer Maintenance helps clients analyze performance regularly so that it keeps pace with evolving business needs and with the steadily advancing NICE technology. And NICE has the industry's largest and most extensive network of support centers designed to make sure that support is virtually on your doorstep.
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